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Bathroom

Exact-TempHow does the ExactTemp valve work?

The ExactTemp® consists of a minimum of two valves, one thermostatic and one volume control valve. The thermostatic valve will only adjust the temperature of the water, and the volume control will turn the unit on and off and adjust the volume of water. The thermostatic valve has a safety stop preset at 105 degrees Fahrenheit. The temperature override button will allow the user to exceed this temperature and reach temperatures of up to 120 degrees Fahrenheit. In addition to being vertical spa compatible, it also provides Thermostatic Control, Temperature Consistency, and Temperature Memory. For more information, please view our product literature in our Literature Center.

Was this helpful?70What makes ExactTemp® better than the competitors’ thermostatic valves?

Our ¾” ExactTemp valve allows for multiple shower configurations due to its high volume water delivery system.

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Installation ConsiderationsCan I change the trim (showerhead, arm, flange, escutcheon, handle/knob, tub spout) without changing the valve in the wall?

Replacing the trim on an existing Moen tub/shower can be accomplished by first determining what kind of valve is in the wall. For many years Moen tub/shower valves have been manufactured using one of three valves. These valves are Standard, Posi-Temp and Moentrol. Although the look is similar, the trim is not necessarily interchangeable.

To determine if the trim can be changed without changing the valve in the wall, the first step is to identify what type you have. This chart(section) shows the differences.

Note:Posi-Temp trim and Moentrol trim are not interchangeable.

Figure 1 shows that the screw holes at the 5:00 and 7:00 position. This is a Standard valve that features a pull on/push off operation and turns left and right for hot and cold.

Figure 2 illustrates the pressure balanced valves. Models that have a lever or knob that rotate only are called Posi-Temp. This “cycling valve” handle is pointed towards the 6:00 position when off, rotates to the 3:00 position for cold, 12:00 for warm and 9:00 for full hot. If this is the way your Moen valve operates, any Posi-Temp trim will fit.

The other valve mentioned in Figure 2 is Moentrol. Moentrol is also pressure balanced and includes the pull on/push off volume control feature. The screw holes are at the 2:00 and 7:00 position. If your valve operates this way and has these screw hole locations, any Moentrol trim will fit.

A recent innovation now makes it possible to retrofit round Moentrol trim to standard valves. Service kit number 145058 (shown below) can be ordered to make the change.

Shower arms are usually threaded into an elbow behind the wall. Rotate the shower arm counterclockwise to remove. The new shower arm and shower head should be sealed using several wraps of thread seal tape. The shower arm flange is usually sealed by using Plumber’s putty.

The final consideration is the tub spout. Moen makes two versions. The IPS (Iron Pipe Size) version (below left) is threaded and screws onto a ½” pipe that has male threads.

The other style is the slip fit tub spout (above right). It attaches to ½” copper tubing by slipping on and tightening with a hex wrench. Both tub spouts will have a cut out on the underside near the wall as shown above. If the cut out has a place to insert a hex wrench, you have a slip fit. If the cut out does not have the hex wrench opening, your spout is a threaded (IPS) version.

Was this helpful?246Can I purchase new tub and shower trim and connect it to my existing Moen tub and shower valve?

Yes, if you currently have an existing Posi-Temp and/or Moentrol valve. Our trim kits work on Moen’s M-Pact system.

Was this helpful?47Can I replace a two-handle lavatory faucet with a single-handle model? Do all faucets fit all bathroom sinks and tub/showers?

Standard-size sink openings and faucet dimensions are used throughout the plumbing industry. However, since there are a few exceptions (such as 4″ spread or 8″ spread), it is a good idea to check sizes first.

Bathroom Sinks:

Many single- and two-handle faucets are on 4-inch centers, which is the distance between the centers of the hot and cold inlets or mounting bolts. Another popular style for two-handle faucets is the 8″ to 16″ widespread. These faucets come with flexible hook-ups to allow for adjustments.

Tubs/Showers:

The distance between hot and cold water supplies for two-handle faucets is generally 8″. The hole opening for single-handle tub/shower combinations may vary. The opening must be smaller than the faceplate of the unit you are installing for proper coverage.

Was this helpful?17Can I replace a two-handle or three-handle shower valve with a single-handle model?

Yes, Moen remodel cover plates make it easy to replace many two or three handle shower valves with a stylish single handle Our cover plates allow you to keep your existing tile or wall covering intact, and are available in chrome (part 1920), oil rubbed bronze (part 1920ORB), brushed nickel (part 1920BN) and polished brass (part 1920P) finishes. Moen part 1920 works with 7″ diameter round Moen escutcheons only.

Was this helpful?13Can I use my existing drain assembly when installing a new faucet?

In most cases, yes. But if you’re changing finishes, (i.e.,from chrome to brass), you’ll probably want to change the drain assembly to match your new faucet finish.

Was this helpful?41My rough-in valve in the shower was installed too far back from my finished wall. Can I get an extension kit to correct this?

Yes. The extension kit number will be dependent on the type of valve that is installed, as well as the finish of the trim. Below is a list out service kit numbers and descriptions for some of these extensions kits that are available.

The extension kits for Posi-Temp valve:

Service kit	Description
96945	1″ Chrome extension
96945BN	1″ Brushed Nickel extension
969858	1″ Polished Brass extension
96945PM	1″ Platinum or Satine extension
96945WR	1″ Wrought Iron or Oil Rubbed Bronze extension
96955	2″ Chrome extension
96868	2″ Polished Brass extension

For the Moentrol valve:

Service kit	Description
137347	1″ Chrome extension
137347BN	1″ Brushed Nickel extension
137347P	1″ Polished Brass extension
137347NL	1″ Nickel extension
137347WR	1″ Wrought Iron or Oil Rubbed Bronze extension
137347BB	1″ Brushed Bronze extension

For the Moentrol 2- or 3- function valve (installed after July 2007):

Service kit	Description
137167	1″ Chrome extension
137167BN	1″ Brushed Nickel extension
137167WR	1″ Wrought Iron or Oil Rubbed Bronze extension

For the 2- or 3-function transfer valves (models 3375 or 3372):

Service kit	Description
148479	1″ Chrome extension
148479BN	1″ Brushed Nickel extension
148479WR	1″ Wrought Iron or Oil Rubbed Bronze extension

For the 3/4″ Exact Temp valve (installed after September 2009):

Service kit	Description
147206	3/4″ extension fir the S3371 valve
147212	1″ extension for the S3600 volume control valve

Was this helpful?17What is a pop-up drain assembly?

A pop-up drain assembly is commonly used in bathroom sinks. A mechanical plug called a “pop-up stopper” is used to hold water in the sink. Moen offers lavatory faucets both with and without the pop-up drain.

Was this helpful?52Why is there a gap between the handle and the escutcheon of my one-handle shower faucet?

There is a gap in this location to ensure the screws on the escutcheon do not interfere with the operation of the handle. Depending on the installation, it is acceptable for this gap to be between ½” to an inch.

Was this helpful?46

M-PactWhat is the M-PACT system?

Available for both lavatory and tub/shower faucets, M-Pact is a common valve system that allows you to change your trim above the sink, without changing the valve below the sink; making style changes and upgrades quick and easy for you. You can upgrade the style at any point in the decorating or construction process or switch style years down the road without replacing any faucet plumbing.

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MaintenanceWhat kind of cleaner can I use on my faucet featuring the Spot Resist™ Stainless or Spot Resist™ Brushed Nickel Finishes?

A damp cloth and mild liquid dishwashing soap may be used, followed by rinsing with water and drying with a soft cloth. Never use cleaners containing abrasives (including abrasive sponges or steel wool), ammonia, bleach or sodium hypochlorite, organic solvents (e.g., alcohols) or other harsh chemicals (e.g., lime scale removers) to clean to Spot Resist® finish, as they may damage the finish.

For faucets with clear knob style handles, cleaners should be approved for acrylics and used in accordance with the manufacturers’ instructions for use. Cleaners should be rinsed off thoroughly with water immediately after cleaning.

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Moen QualityIs there an adjustment that I can make to my faucet to increase the flow of the water?

In 1992, the federal government passed the Energy Policy Act. This law placed strict regulations on flow rates. All manufacturers must adhere to these standards and no adjustments can be made. In some cases, you may be receiving less than the maximum allowable water flow rate. Normally, this is due to low water pressure, a blockage in the plumbing or in the faucet, or a faucet malfunction.

WaterSense is a program sponsored by the Environmental Protection Agency (EPA) to promote water efficiency (it is similar in nature to the EPA’s Energy Star program). A product with the WaterSense label indicates that it meets water efficiency and performance criteria outlined by the EPA to help you reduce water use in your home.

Our showerheads include a pressure compensating flow regulator that actively delivers the best water flow for the amount of water that is available. Removal of this will actually diminish performance.

Was this helpful?84What should I look for when purchasing a faucet?

When purchasing a faucet, you should consider quality, features, and style. Moen faucets are a perfect combination of all three!

Quality:

One-piece Washerless Cartridge Construction — Moen’s innovative one-piece cartridge means no washers or springs–the most common causes of leaks. The self-contained assembly has fewer parts meaning greater reliability and worry-free performance year after year.

Moen’s Ceramic Disc Design — A revolutionary ceramic disc design provides like-new operation for generations of use. European ceramic disc cartridge technology allows for harsh water conditions.

Moen’s 1255 Duralast cartridge — provides a consistently smooth handle feel for the life of the faucet. Turn it on. Turn it off. Every time, the faucet will feel like new and perform like new. Smooth handle movement offers precise control, allowing you to fine-tune temperature balance.

Lifetime Warranty — Moen faucets come with a (Limited) Lifetime Warranty against leaks, drips, and finish defects. (post 1995 to the original home owner)

Features:

Pressure-Balancing — We’ve all been there. The shower becomes instantly scalding hot or ice cold because someone turns on a washing machine or flushing a toilet. Our pressure-balancing Moentrol, Posi-Temp, and our thermostatic ExactTemp valves help guard against “shower shock.”

LifeShine® Non-Tarnish Finishes — Use it everyday, you will never scrub or wear-off the beauty of a LifeShine finish. It gives you the option of designer finishes with the durability of chrome, and it is warranted not to tarnish, corrode, or flake off… for life.

M-Pact System® — Your style tastes may change, but your Moen faucet doesn’t have to. Our revolutionary M-Pact common valve system allows you to completely upgrade the style of your bathroom sink faucet or your tub and shower faucet without replacing any of the plumbing. You can upgrade the style at any point in the decorating or construction process or switch style years down the road without replacing any faucet plumbing.

Quick Installation — Our products are designed to be installed in a short period of time. Whether you are a plumber or a do-it-yourselfer, installation will be quick and easy.

Style:

Buy It For Looks. Buy It For Life® — Moen faucets are built for your lifestyle. Clean and classic or bold and contemporary. Whatever you are after, Moen offers a variety of styles designed to complement today’s decors.

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Posi-Temp/MoentrolI haven’t used my Posi-Temp® shower in my guest bathroom in a while. I now only get hot or cold water but not both.

It is possible that the balancing spool is stuck due to non-use. Replace the cartridge to correct this situation. To prevent future issues, use the faucet at least once a week.

Was this helpful?64The temperature on my Moentrol shower seems to be reversed? Cold water is where hot should be and the hot water is where the cold should be. Is there an easy way to change this?

This can be corrected by removing the handle and turning the stem of the cartridge 180 degrees (either clockwise or counter-clockwise) and reinstalling the handle.

Was this helpful?46What is meant by a “pressure-balancing” tub and shower faucet?

A pressure-balancing tub and shower faucet balances incoming hot and cold water pressure to compensate for fluctuations in water flow. Balancing the water flow keeps shower temperatures constant and comfortable, within ±3°F (1°C) of the original temperature, despite other demands such as flushing the toilet or starting the dishwasher. Moen’s Posi-Temp and Moentrol® tub and shower valves all feature pressure-balancing. Both valves require pressure on the hot and the cold side to operate.

Was this helpful?30What is the difference between a Posi-Temp® tub and shower valve and a Moentrol® tub and shower valve?

While the valves do have several similarities:

A pressure-balanced system that maintains water temperature within ±3°F (1°C)
Built-in temperature limit stops which allow you to control how far the handle rotates, therefore, controlling the range of water temperature
Best water flow for any comparatively priced valve
Available in a variety of connections from common ½” CC/sweat, ½” IPS-threaded; ½” PEX or CPVC
Meets pressure-balancing safety codes

There are a few differences to consider before making a decision.

Feature	Moentrol	Posi-Temp
Handle Operation — How the faucet is turned-on and off.	Pull / Push	Rotation
Temperature Memory — When shutting-off the faucet, the handle stays in the exact temperature position you set during use. The next time you turn-on the faucet, within a few seconds, the water temperature reaches your last temperature setting.	Yes	No
Volume Control — Controls the water flow rate so you get the amount of water you want at the temperature you want.	Yes	No

Was this helpful?83What size hex wrench is used to remove my Posi-Temp® lever?

A 7/64 hex wrench in most cases can be used to remove the handle set screw. A Phillips screwdriver is then used to remove the handle adapter.

Was this helpful?51When I first turn on my Posi-Temp shower, I get scalding hot water. As I turn the handle counter-clockwise, the water gets cooler. How can I fix this?

The entire cartridge can be removed, rotated 180 degrees, and then reinstalled to correct this temperature issue.

Was this helpful?16Why does my Posi-Temp® shower, with waterdrop knob, only give me hot water or cold water, and not a mixture?

In most cases, the knob has been installed upside down. To correct this simply:

Remove handle cap and the Phillips screw under the cap.
Pull the handle off the faucet.
Now replace the handle, only this time, make sure the point of the waterdrop handle is pointing downward to the six o’clock position.
Replace the Phillips head screw and handle cap.

Was this helpful?16

Roman TubsCan I change the trim on my older Moen roman tub without replacing the valve body?

In many cases, the trim can be replaced without replacing the valve. However, we would need to know more information about the present product to confirm that this can be done. Please contact us for additional information.

Was this helpful?12Does the Moen Roman Tub valve spout shank need to be cut to the desired height after it has been installed? Does Moen make a shorter one?

The spout shanks for Moen’s Roman Tub valves no longer require cutting to height. Models 4792 (for copper to copper connections) and 4793 (for PEX and CPVC connections) now feature an exclusive no cut adjustable shank. Click here to see installation videos.

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Vertical SpaWhat is a vertical spa?

A vertical spa is a unique, customizable showering system. Use a combination of body sprays, showerheads, and hand showers to create your own luxurious showering experience.

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Innovations

Alexa Echo Touch

Touch ControlDoes the touch interface work with other Moen Smart Water Network products?

The Amazon Echo Show touch interface currently only applies to Moen Smart Faucets.

Was this helpful?0How do I create presets for my Moen Smart Faucet to use on the Echo Show?

You can create presets in the Moen Smart Water App. Download the app, select your desired faucet, click the “Presets” tab and easily create custome presets by clicking the plus icon.

Was this helpful?1How do I open the touch interface on Amazon Echo Show devices?

The touch interface will appear when you say, “Alexa, Ask Moen…”

Was this helpful?0How do I set up touch functionality for Alexa with my Moen Smart Faucet?

Download the Moen Smart Water App and add your Smart Faucet to the account. Link your Alexa account to your Moen account to enable this feature. If your accounts are already linked, then it’s ready to use.

Was this helpful?0If I want to switch between voice control and touch control, do I need to change my Smart Faucet settings?

You can use voice control or touch control without having to change any modes or settings for your Smart Faucet.

Was this helpful?0If my Moen account is already linked to Alexa, do I need to enable touch functionality for my Moen Smart Faucet?

If your Moen account is already linked to Alexa, the touch functionality is ready to use.

Was this helpful?1What can I do with Amazon Echo Show touch functionality and my Moen Smart Faucet?

With touch functionality you can start water, preheat water, dispense water at precise volumes and temperatures, and run presets you’ve created in the Moen Smart Water App.

Was this helpful?1What does the Amazon Echo Show “Dispense Quantity and Temperature” touch functionality do?

It dispenses a specific amount of water at a precise temperature from your Smart Faucet using the touch screen interface.

Was this helpful?0What does the Amazon Echo Show “Preheat Water” touch functionality do?

It warms your water to a specific temperature using the touch screen interface.

Was this helpful?0What does the Amazon Echo Show “Run Presets” touch functionality do?

It allows you to select and run the Smart Faucet presets you’ve created in the app through the touch screen interface.

Was this helpful?0What does the Amazon Echo Show “Start Water” touch functionality do?

It starts running water from your Smart Faucet using the touch screen interface.

Was this helpful?0

Aromatherapy Showers

General QuestionsAfter starting the infusion of essential oils in my shower, can I turn off?

Yes. The lever located on the bottom left side of the handshower controls the level of fragrance in the shower. You can stop the infusion of essential oils at any time by sliding the lever to the far-right “o” position. Dilution control markings are on the bottom left side on the front of the handshower face:
“o” = No Fragrance
“III” = High Fragrance
“II” = Medium Fragrance
“I” = Low Fragrance
You can also restart essential oil infusion by moving the dilution back to your preferred position (III, II, I) .

Was this helpful?2Are the capsules recyclable?

Typically, yes. INLY capsules are made with aluminum lids and HDPE plastic casings. To recycle, all you need to do is peel the lid off the capsule and then recycle the capsule. Consult your local recycling office for what is acceptable in your community.

Was this helpful?3Are the products contained in the capsules tested on animals?

No animal testing. The capsules are made in France and the European Union has banned all animal testing for cosmetic products.

Was this helpful?2Are there any warnings regarding the use of INLY capsules?

For a written listing of these warnings, please review and download our INLY Capsules Specifications.

Was this helpful?2Are there special cleaning instructions for this shower?

There are no special cleaning instructions for this product. Like all Moen showerheads, we recommend using a mild soap, rinsing with warm water and drying with a clean, soft cloth. Never use cleaners containing abrasives, ammonia, chlorine, bleach or other harsh chemicals to clean, as they may damage the finish.

The aromatherapy handshower is equipped with a filter screen in the base of the device handle to protect against debris getting into the shower and causing blockage. You can find it by removing the shower hose connected at the base of the handshower. Use pliers to remove the screen. Flush the screen upside-down under running water to wash away build-up or debris that might be causing reduced water flow.

Was this helpful?4Can I add aromatherapy to an existing Moen shower?

Moen developed a unique line of Aromatherapy Showers that incorporates patented INLY technology to infuse the shower with essential oils. For a full listing of available aromatherapy products, please go to website.

Was this helpful?2Can I control the intensity of the fragrance in the shower?

Yes. The lever located on the bottom left side of the handshower controls the level of fragrance in the shower. To activate the infusion of water, slide the lever to your preferred setting (listed below). Dilution control markings are on the bottom left side on the front of the handshower spray face.
“o” = No Fragrance
“III” = High Fragrance
“II” = Medium Fragrance
“I” = Low Fragrance

Was this helpful?0Can I use INLY capsules to wash myself?

They are designed to enhance, not substitute, your daily showering routine, allowing “me” time through the power of aromatherapy without deviating from your normal showering routine.

Was this helpful?1How do I activate INLY aromatherapy shower capsules?

Warm your shower water to the desired temperature. Shake the shower capsule to mix essential oils and slide into the infusion dial on the back of the handshower. Lock into place by rotating the dial clockwise until the indicator notches align. Now you’re ready to start the INLY aromatherapy experience by shifting the dilution lever to your preferred fragrance setting indicated on the front of the handshower on the bottom left-hand side.
“o” = No Fragrance
“III” = High Fragrance
“II” = Medium Fragrance
“I” = Low Fragrance

Was this helpful?2How does INLY ensure quality ingredients?

The capsule formulations comply with European cosmetic regulatory standards and have been tested to ensure the quality, safety and compliance of the final product. The fragrance contained in the formulation is made with 100% pure, natural and complete essential oils.

Was this helpful?0How easy is the installation of the showerhead?

It is an easy, DIY installation like all of our Moen replacement showerheads. Instructions provided online and packaged with the product.

Was this helpful?3How long does a capsule last?

On average, between 3 to 10 minutes, depending on the selected dilution setting, scent selection, and the configuration of the bathroom and ventilation. For an optimal aromatherapy experience, use one INLY capsule per shower.

Was this helpful?6Is there a warranty for the aromatherapy shower?

The showerhead is backed by Moen’s Aromatherapy Shower Limited Lifetime Warranty.

Was this helpful?1When I remove the capsule after use, it still feels full. Is this normal?

The INLY technology mixes the essential oils with water in order to infuse the shower water. This explains why there is water in the capsule at the end of your shower experience.

Was this helpful?4Where are the INLY shower capsules made?

They are made in France. To create the aromatherapy experience, Moen partnered with INLY, a brand owned by the French corporation Skinjay, to adapt their inventive technology and make it available for the North American consumer.

Was this helpful?3Why can’t I remove a shower capsule?

Make sure the infusion of essential oils is turned off by aligning the dilution lever to the “o” position (far-right position when looking at the front of the handshower). From there, you can rotate the infusion dial on the back of the handshower counterclockwise until it stops and then slide the capsule out.

Was this helpful?2Why won’t the dilution lever move?

The dilution lever will not move from the “o” position unless an INLY shower capsule is fully locked into the infusion dial on the back of the handshower. Make sure the notches are aligned on the dial. See the instruction manual for additional tips.

Was this helpful?1Will an essential oil shower leave my hair or skin greasy?

Contrary to what you might expect by ‘oils’, essential oils are not fatty substances but essences. INLY formulations won’t leave any greasy residue on your hair or skin.

Was this helpful?2Will my shower still work if I don’t use a capsule?

It’s an incredible shower every day; an aromatherapy shower when you need it. When no capsule is inserted the shower will function as usual.

Was this helpful?1Will my skin be scented after an INLY shower?

INLY capsules are designed to provide a sensory experience without perfuming your skin. However, the olfactory sensation from the INLY capsule will pervade your bathroom for some minutes after, extending the aromatic experience.

Was this helpful?3Will the capsule color the water?

No. INLY capsules contain only uncolored ingredients.

Was this helpful?2Will using INLY products make the bath or shower slippery?

The essential oils used are much less viscous than most standard shower gels and shampoos. Typically, they are easily rinsed away with water.

Was this helpful?2

SubscriptionsCan I make changes to my subscription?

While you can’t make changes to an existing subscription, you can easily cancel a subscription and purchase a new one. Just log into your account and visit the Subscription Orders page.

Was this helpful?0Can I purchase an INLY capsule subscription?

You can enjoy an incredible shower experience every day by purchasing a subscription of your favorite spa-inspired fragrances. Just choose your capsules and add them to your cart on website, then sign into your account when you check out. You can choose the order date and frequency that works best for you and easily cancel anytime from your account page.

Was this helpful?0How do I cancel my capsule subscription?

You can easily cancel your subscription any time. Just log in to your account and visit the Subscription Orders page. Once we receive your cancelation request, your subscription will be canceled within 24 hours. You won’t be charged for any further orders except if your next scheduled order is already in process.

Was this helpful?0How much does a capsule subscription cost?

The price of your subscription reflects the price on the day we processed your order, plus shipping costs and sales tax. Prices are subject to change. If you use a discount code, the discounted price will apply during the promotion dates, but not on all future orders.

Was this helpful?0Why did the cost of my subscription change?

If you used a discount code to purchase your capsule subscription, the discounted price will apply during the promotion dates, but not on all future orders. If you purchase a new subscription, the price reflects whatever is online at the time you place your order.

Was this helpful?0

Google Voice

DispenseCan I ask for a specific amount of water dispensed at one of the three preset temperatures?

Yes, you can combine a preset temperature (Hot, Warm or Cold) with the specific volume of water you need. Here is an example: “Ok Google, dispense 1 cup of warm water.”

Was this helpful?0Can I ask Google to dispense a specific amount of water at a precise temperature?

You can ask for a specific amount of water using one of the three set temperatures (Hot, Warm, Cold) that you can customize in the Moen Smart Water App. You can also create a preset in the app with a specified temperature and amount of water. It’s not currently possible to make an impromptu verbal request for an amount of water at a specific temperature.

Was this helpful?1Can I dispense water in different units of measurement?

Yes, there are a number of different units of measure that you can specify for the volume/amount of water. Here is an example: “Ok Google, dispense 5 cups cold water.”

Was this helpful?1Can I run my Moen Smart Water App presets from Google?

Yes, your presets are linked and can be initiated through Google Assistant verbally. Just say, “Ok Google, fill the (preset name) from (faucet name).”

Was this helpful?1

GeneralCan I ask Google to “Wash My Hands”?

No, the “Wash My Hands” command is currently only available with Amazon Alexa.

Was this helpful?1Can I say “ask Moen” as part of the request?

No, the phrase “ask Moen” does not work for Google Voice control.

Was this helpful?1Can I say both “Ok Google” and “Hey Google” to start my request?

Yes, either method works when starting your request.

Was this helpful?0Do I need to say the faucet name when I have multiple faucets?

Yes, you will need to use the name of the intended Smart Faucet in your request so that Google knows which faucet to use.

Was this helpful?0If I have more than one faucet, how do I specify which faucet I’d like to use?

If you have more than one faucet, you will need to use the name to specify which faucet you’d like to use with Google Voice control. Here is an example: “Ok Google, fill up one cup of water from (faucet name).

Was this helpful?1When making a request, do I need to use the faucet name?

If you have more than one Moen Smart Faucet, you will need to say the name of the faucet you want to use. If you only have one Smart Faucet, there’s no need to use the faucet name.

Was this helpful?1Which Moen products are compatible with Google Voice?

Google Voice capabilities are currently available for Moen Smart Faucets and Smart Sprinkler Controllers in the same action. There is also a separate Google action for Smart Showers.

Was this helpful?0Will Google default to my faucet if I only have one faucet?

Yes, Google defaults to the only Moen Smart Faucet available if you do not have multiple faucets.

Was this helpful?0

On/OffCan I turn the water off with Google Voice?

Timing depends on which temperature you request, how your water is heated, how far it must travel in your home and the location of your Smart Faucet.

Was this helpful?1Can I turn the water on at a specific temperature with Google Voice?

Yes, just say, “Ok Google, dispense hottest water.”

Was this helpful?0Can I turn the water on with Google Voice?

Click on the gear icon within the Moen Smart Water App to access the settings. Then click on “General Settings” which will display a screen where you can customize the settings for these three temperatures.

Was this helpful?0

TemperatureCan I ask Google to give me the hottest water possible?

Yes, just say, “Ok Google, dispense hottest water.”

Was this helpful?0Where do I specify the preset temperatures of Hot, Warm and Cold to use in voice commands?

Was this helpful?0Why does it seem to take a long time for my faucet to reach the desired temperature?

Timing depends on which temperature you request, how your water is heated, how far it must travel in your home and the location of your Smart Faucet.

Was this helpful?1

MotionSense

Care & MaintenanceHow do I clean the faucet?

To see our Care & Cleaning Finish Guide, please click here.

A damp cloth and mild liquid dishwashing soap may be used for a limited amount of time, followed by rinsing with water and drying with a soft cloth. Most common household cleaners (including mild abrasives) can be used, when used in accordance with the manufacturers’ instructions for use. However, all cleaners should be rinsed off thoroughly with water immediately after cleaning your faucet. Avoid using any harsh cleansers (e.g., lime scale removers) or pads/sponges that are unsafe for polished metallic surfaces. Most green, fibrous pads/-sponges contain microscopic mineral particles that can scratch a faucet’s finish. Cleaner manufacturers may change their formulations at any time; therefore, Moen does not recommend any specific cleaner.

Moen suggests the periodic application of a quality non-abrasive wax, such as car wax or furniture wax, especially for matte or textured finishes (e.g., Brushed Nickel, Classic Brushed Nickel, Brushed Gold, Classic Stainless, Satine and Stainless). Wax will result in a slight color change, but will not harm the finish. It can be tested on a less visible surface first.
For faucets with clear knob style handles, cleaners should be approved for acrylics and used in accordance with the manufacturers’ instructions for use. Cleaners should be rinsed off thoroughly with water immediately after cleaning.

Was this helpful?7How do I clean the screen filter in the control box?

Verify your faucet by identifying the control box under your sink

Turn off the water supply lines and remove the filter plug from the bottom of the control box using a flat-bladed screwdriver. Rinse debris from the screen, then reinstall. To clean the screen on hose “2” follow hose removal instructions. Once removed, use two wrenches on the flat surfaces to separate the brass filter housing. Rinse screen of any debris and reassemble. When reinstalling the hose, confirm it is in place by giving a slight pull.

Hose removal and cleaning of the filter screens can be found in the troubleshooting section of the instruction guide found here.

Was this helpful?5How do I know my batteries are dead?

A flashing blue light will appear in the Ready Sensor (front) near the base of the spout.

Was this helpful?35How do I troubleshoot the MotionSense faucet?

Verify your faucet by identifying the control box under your sink

Should you ever encounter an issue with your MotionSense electronics, the LED indicator on the control box will blink to alert you. The label on the control box demonstrates the three patterns in which the light will stay on or flash:

See the MotionSense installation and troubleshooting guides.

Was this helpful?13What is the warranty?

Limited Lifetime Warranty against leaks, drips, finish defects to the original consumer purchaser.
5-Year warranty against electronic operation defects to the original consumer purchaser.
5-Year warranty against leaks, drips, finish defects if used in commercial installations.
1-Year warranty against electronic operation defects if used in commercial installations.

Was this helpful?19

Installation & PowerCan the faucet be mounted with left- or right-handle installation?

Our MotionSense faucets are right-handle installation only.

Was this helpful?6Can this be used on a bar sink?

The MotionSense faucet is not intended for use in bar sink applications.

Was this helpful?0How do I disconnect the pullout hose from the control box?

Press the two white flaps together that are sticking out of the back side of the black housing. While pressing them together, push towards the hose, and the white piece should pop back to its original position.

Was this helpful?1How do I uninstall the hoses for inline filter cleaning?

Verify your faucet by identifying the control box under your sink

Only hoses numbered 1 through 4 can be removed from the control box. The two hoses coming from the base of the control box are permanently attached.

With the water supplies turned off, verify that the water is off by operating the faucet. The hose can then be removed from the control box by pushing up on retaining ring and pulling down on the supply hose. This can also be seen in the installation guide

Was this helpful?0How does the installation differ from a standard mechanical faucet?

Verify your faucet by identifying the control box under your sink

There are a few additional steps. You will need to mount the control box and battery pack under the sink. You won’t need any additional tools outside of those required for a standard faucet installation. The project will only take slightly longer than a standard kitchen faucet installation. A crescent wrench, a Phillips head screwdriver and Moen installation tool (SKU # 118305, included) are needed. There are also four extra hose connections, but they are simple push-fit connections.

With only a few differences, Installation of a MotionSense faucet is very similar to a standard faucet. The main difference is that a control box is attached under the sink. That control box is intended to be mounted to the bottom of the faucet body or a cabinet wall if there is not enough clearance. The optional Wall Mount Service Kit #177566 would be required for mounting to the cabinet. Other differences include mounting a battery holder and a cable connecting the faucet to the control box.

Was this helpful?2How is MotionSense powered? Does it run on batteries or use AC power?

Verify your faucet by identifying the control box under your sink

Six “AA” batteries will provide power to the faucet and last for approximately one year. There is also an AC service kit # 163712 option available. To use the optional AC service kit, all that is needed is a constant power GFCI (Ground Fault Circuit interrupter).

Six AA alkaline batteries will provide power to the faucet and will last approximately one year. There is also an optional AC adapter (kit # 177565) that can be purchased which requires a constant power GFCI (Ground Fault Circuit interrupter) outlet. Battery or AC power is needed to operate the faucet in electronic or manual mode.

In addition, please note that when using the AC Adapter, we recommend plugging it into an outlet that is not controlled by an ON/OFF switch. If the AC Adapter is plugged into the wall outlet designated for a garbage disposal, oftentimes that outlet is controlled by a switch, thereby not allowing the MotionSense faucet to function when the switch is in the OFF position.

Was this helpful?17I bought a new generation of MotionSense faucet, can I use my old Moen AC adapter?

Verify your faucet by identifying the control box under your sink

No — The new adapter is not compatible. Moen kit 177565 will be need. Only a Moen brand power supply will work.

Was this helpful?0Will the valve fit under my standard sink cabinet?

Verify your faucet by identifying the control box under your sink

Yes. The control box that houses the valve is only 6″ w X 4″ h X 2.5″ d.

The control box that houses the valve connects onto the mounting shank of the faucet. If you experience any clearance issues, the optional wall mount kit 177566 can be purchased on website or by contacting Moen Consumer Support.

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OperationHow do I adjust the flow?

The flow can be adjusted at any point in time by opening the handle and adjusting it to suit your needs. In hands-free mode, the flow will always be delivered at it’s maximum unless overridden at the handle.

Was this helpful?15How do I change the water temperature?

Verify your faucet by identifying the control box under your sink

Manual operation: Use the handle as you normally would. Pull the handle forward for cold and backward for hot. Electronic operation: Adjusting the dial on the electronic box under the sink will determine the water temperature during hands free operation.

Manual operation: Use the handle as you normally would. Pull the handle forward for cold and backward for hot. Electronic operation: With the handle in the off position, you can set the temperature by moving the handle forward or backward.

Was this helpful?2How do I disable or re-enable the sensors?

Verify your faucet by identifying the control box under your sink

To disable both sensors: Hold your hand directly above the wave sensor for approximately five (5) seconds. Water will begin to run and then turn off, indicating MotionSense Hands-Free has been disabled.
To disable Ready Sensor only: Open handle, hold hand above wave sensor for 5 seconds.
To enable the Ready Sensor, repeat the same process.
Note: If you have received a service electronic box, follow instructions listed for our new MotionSense faucet: or click here for the instruction sheet.

To disable the Ready Sensor (front), turn on the water with the handle and hold your hands in front of both sensors for five seconds — remove your hands after you see one blue light flash on the Ready Sensor (front). To disable both sensors, hold your hands in front of both sensors for 10 seconds until you see a blue light flash twice on the Ready Sensor (front) Move your hands away and turn off the water. To re-enable the sensors, simply perform these actions again.

Was this helpful?58How do I use my sensors to turn the water on and off?

The Wave Sensor (top) works by passing your hand over the spout to turn the water on. Wave your hand over the spout again, and the water will turn off. The Ready Sensor (front) detects when you place your hands or an object below the spout and supplies water only until you exit the sensor zone.

Was this helpful?1How does MotionSense operation differ from a standard mechanical faucet?

Moen faucets with MotionSense provide hands-free control, making it easy to accomplish tasks quickly and more efficiently. True hands-free operation helps you control the spread of dirt and germs. Plus, the Ready Sensor (front) saves water because it only flows when needed.

Was this helpful?3If I use one of the sensors to turn the water on, how long will it run?

The Wave Sensor (top) features a two-minute safety shutoff feature and the Ready Sensor (front) will shut off after one minute. These auto shut-off features are a safety that assures you won’t need to worry about the water running when the faucet is not in use or if there is an object in the activation zone.

Was this helpful?8Is it safe to have electronics under my kitchen sink?

Yes, similar to your disposal and dishwasher lines, electronics are safe for under the sink area.

Was this helpful?0What caused my faucet to turn on unintentionally?

An object entering one of the activation zones will cause the water to turn. It may also turn on if the sensor picks up an unintentional reflection.

Was this helpful?5What does the blue LED light indicate?

Verify your faucet by identifying the control box under your sink

The blue light indicates that you are in electronics mode. It will come on for two seconds whenever electronics mode is activated. The light will also flash rapidly to indicate battery life is low when using batteries to power the faucet.

The blue LED light indicates that you are in electronics mode. It will come on for two seconds whenever electronics mode is activated. The light will also flash slowly indicate battery power is running low. The blue LED will flash rapidly to indicate batteries require replacement.

Was this helpful?32What is the spout range of motion?

The spout will swivel 100 degrees from left to right.

Was this helpful?1Whom do I call for support?

Call us or visit website. Note that consumers can register their product at this website.

Was this helpful?3

Installation & Repairs

Finding a Model NumberHow can I find my model number?

Exact model numbers can be found on your box or on your instruction sheet. If unavailable, you may find the general family series number on the back of the spout (non pullout). The series number will not be the exact model number, but it will be helpful when used in conjunction with the faucet image shown in our Replacement Part Locator. Some of our newer model faucets may have a model identifying tag attached to the supply lines.

Was this helpful?121I have located a number on my faucet, but your website states it is not a model number. What number is this?

This number can be a series number or a component number. A series number will indicate the “series” of faucet,but not the exact number within that series. A component number is used during the manufacturing process, and it will also not indicate your model number. Please view our Replacement Part Locator to determine the model of your faucet.

Was this helpful?11

InstallationCan I join copper to PVC tubing? If so, how?

Yes. Rigid plastic PVC (Polyvinyl-Chloride) tubing can be joined to copper using “grip fittings.” Each side of a grip fitting contains a narrow grip ring and a plastic compression ring (or rubber O-ring) that forms the seal.
Useful Tips:

Use penetrating oil to help loosen corroded mounting nuts.
Use a hacksaw for cutting steel or plastic pipe.
Use a basin wrench for those hard to reach areas.
Use a tubing cutter to make straight, smooth cuts in plastic and copper tubing.
Wrap thread seal tape clockwise around threaded joints to ensure a tight seal.

Was this helpful?3How do I install my kitchen or bathroom faucet?

For directions, refer to your specific model’s installation instruction sheet. You may also try our Animated Installation Tutorials and Installation Videosfor more assistance. These tools may help you during your faucet installation:

Flashlight
Screwdrivers
Adjustable Wrench
Channel Locks or Pliers
Safety Glasses
Basin Wrench
Flexible Supply Lines
Plumbers Putty
Silicon Sealant
Thread Seal Tape

Consult your faucet’s box for a list of required tools.

Was this helpful?3I am concerned that the Moen faucet I am interested in will not fit in my thick countertop. Is there an extension kit that I can buy?

First, it is important to know how thick of a surface that a specific model is designed to be installed through. This information will be provided on the Specification Sheet. If an extension kit is still needed for your particular application, please contact us with the model number in question and we can determine the correct extension kit, if available.

Was this helpful?0I just purchased a new faucet and my existing supply lines will not fit on your faucet. What can be done to correct this?

You may need to obtain an adapter in order to connect your new faucet to your pre-existing supply lines or shut-off valves. Moen faucets typically utilize either flexible supplies with ?” compression fittings or ½” IPS connections. Please view our Replacement Part Locator to determine your model and the connection type it uses. The size of the adapter will depend on the model and the type of fitting it needs to connect to.

Was this helpful?13What are “sweat and/or cc fittings” and what does it mean “to sweat a pipe”?

Soldered fittings, also called “sweat fittings,” are used to join copper pipes such as those commonly encountered in some in-wall tub and shower applications. Soldering a pipe joint or “sweating a pipe” is accomplished by heating a copper fitting with a propane torch until the fitting is just hot enough to melt metal solder. The heat draws the solder into the gap between the fitting and pipe to form a water tight seal. Soldering requires some skill and attention to safety, but it creates a strong bond when joining copper pipes. Flexible copper tubing can also be joined with compression fittings or flare fittings (these do not require soldering).

Was this helpful?9What tools will I need to install or fix my faucet?

Before you leave the store with either your new faucet or the replacement part you need, make sure you have these items to help install the faucet or part easily. These items are also listed on the Moen package:

Phillips and Regular Screwdrivers
Adjustable Wrench (or basin wrench for hard to reach areas)
Flashlight
Pliers
Plumber’s Putty (not required on all installations)
Thread seal tape
Allen Wrench (not required on all installations)

Was this helpful?10When do I need to use thread seal tape, pipe dope or plumber’s putty?

Thread seal tape and pipe dope are both effective pipe sealants. However, many people prefer using thread seal tape since it is cleaner to work with than traditional grease or paste-like sealants. Plumber’s putty is used to form a water tight seal between the sink and the faucet and between the sink and the drain. Some of our models include gaskets making sealants optional. Plumber’s putty is not for use on threaded pipe joints or marble surfaces.

Was this helpful?26Will it take me long to install a faucet?

The most time-consuming, and sometimes challenging step, will be removing the old faucet, especially if your water supply connections are corroded (and, therefore, hard to disconnect). By using the installation guide, installing the new faucet, however, should be relatively simple.

Document the model number and retain both your paperwork and receipt for model identification.

Was this helpful?6

Replacement Parts & RepairsHow can I purchase repair parts?

There are three ways you can purchase repair parts. One way is through a local Moen dealer. Second, is through our online store. Third, is by calling our Consumer Services Center at us, Monday through Friday 9:00 am to 5:30 pm (Eastern Time).

Was this helpful?92How long does it take to ship parts if I purchase direct from Moen?

Stocked items will arrive within 7-10 business days. If you need your part to arrive sooner, we do offer expedited shipping.

Was this helpful?47I don’t see my faucet on your website, does that mean it’s no longer serviceable?

We carry many parts for discontinued models; however, there are exceptions. To determine if we have the part you need, we will ask you to provide the age of your faucet and the model number.

Was this helpful?63I have received some parts to repair my faucet. Is this something that I can repair?

It is impossible to determine if someone will be comfortable performing their own repair on a faucet. Instructions are included with most parts, and it is recommended that those instructions be reviewed. If there are questions regarding the instruction, contact 1-800-BUY-MOEN. We can provide answers to your questions, which should help you determine if the repair will be something that you are comfortable with.

Was this helpful?17If I contact Moen directly for warranty parts, what type of questions can I expect to be asked?

You can expect to be asked the following questions: What is your faucet’s model number? Where did you find the model number? Can you provide proof of purchase? What is the age of your faucet? What is the problem you are experiencing and has any work been done to correct it?

Please be near your faucet when you contact us as we may need to ask further questions or recommend a resolution.

Was this helpful?85The hot and cold is reversed on my one handle kitchen/bathroom sink faucet. What can be done to correct this?

If your faucet uses a 1225 cartridge, then the handle can be removed and the stem of the cartridge can be rotated 180 degrees (either clockwise or counter-clockwise) and reinstalling the handle. Another option would be to reverse the supply lines feeding the faucet. If your faucet uses either the 1255 or 4000 cartridge, then the only option would be to reverse the supply lines feeding the faucet.

Was this helpful?15What causes a Moen faucet or valve to leak or drip?

Without a specific model number, it is hard to determine the exact cause of a leak. In general, leaks are often caused by a scratched or torn cartridge, O-ring, or grommet. Typically, a cartridge replacement will correct this type of leak.

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Replacing a CartridgeHow do I replace my Moen cartridge?

NOTE: If your Moen faucet was manufactured after 2009 and you are looking at the 1225 cartridge, it is possible that you may actually have a 1255 cartridge because cartridge styles can vary by the date of manufacture. If you’re not quite sure, we’d recommend that you refer to the original documentation that came with your faucet, or feel free to contact us. You can also call us.

WARRANTY INFORMATION

Moen products have been manufactured under the highest standards of quality and workmanship. Most Moen faucets are backed by Moen’s Lifetime Limited warranty. For more information about your Warranty, please visit our Warranty Information page.

CARTRIDGE INFORMATION

Most Moen cartridge part numbers, also referred to as Model numbers, are within the 1200 series. However, there are exceptions.

ONE HANDLE FAUCET CARTRIDGES:

Cartridge 1255 – Single Duralast® cartridge. Includes plastic retaining nut.

Watch the 1255 Cartridge Removal & Installation Video:

Cartridge 1200 or Cartridge 1225 – Single-handle replacement cartridge.

Watch the 1225 Cartridge Removal & Installation Video. This video also applies to the 1200 cartridge:

Cartridge 1222 – (SHOWER FAUCET) Single-handle replacement cartridge, Posi-Temp®.

Watch the 1222 Cartridge Removal & Installation Video:

Cartridge 4000 – Unfinished replacement cartridge.

This 4000 Cartridge does not have a Removal & Installation Video. Feel free to contact us or call us for assistance. We’re happy to help.

TWO HANDLE FAUCET CARTRIDGES:

Cartridge 1224 – Two-handle replacement cartridge (hot or cold).

Watch the 1224 Cartridge Removal & Installation Video. Please note that your cartridge may have an imbedded cartridge nut that is not shown on the video. Refer to the documentation that came with your faucet. If you have an imbedded cartridge nut and would like additional help, feel free to contact us or call us for assistance.

Cartridge 1234 – Two-handle Duralast® cartridge for two-handle lavatory and kitchen faucets (hot or cold). Please note that your cartridge may have an imbedded cartridge nut. Refer to the documentation that came with your faucet. If you have an imbedded cartridge nut and would like additional help, feel free to contact us or call us for assistance.

This 1234 Cartridge does not have a Removal & Installation Video.

Cartridge 1248 – Two-handle replacement cartridge for high flow roman tubs (hot or cold).

This 1248 Cartridge does not have a Removal & Installation Video. Feel free to contact us or call us for assistance.We’re happy to help.

PREPARING TO REPLACE A CARTRIDGE

Turn off your Main Water Supply

Have these Recommended Tools available:

In addition, depending on the faucet model you have, your cartridge removal and new installation may require the following tools. These tools are purchasable here at website. Simply click on the link or the picture to add them to your cart.

Moen Cartridge Removal Tool (Sold Separately)

Moen Cartridge Retainer Removal Tool – 2-Handle Cartridge (Sold Separately)

Feel free to contact us or call us for assistance. We are happy to help you through the process of replacing your Moen cartridge.

Was this helpful?25What is the advantage of a Moen cartridge?

Our cartridge design made history by being named one of the “best 100 inventions of the 21st century.” Our one-piece cartridge is a self-contained assembly; with fewer parts, there is less to go wrong. Our cartridges do not have washers or springs that wear easily, and are easy to repair or replace. Our competitors’ designs are often more complicated due to their many movable and loose components. Having more parts increases the potential for more problems, which leads to more repairs. Below are some of the reasons why we are still the standard, more than 40 years after our cartridge was first used in a Moen faucet:

Simplicity — Our cartridge assembly contains no complicated parts, requiring less maintenance.
Design — Our design eliminates washers and springs, the most common causes of leaks and drips.
Ease of Installation — Our one piece design makes replacement quick and painless.
Limited Lifetime Limited Warranty — Our faucets are made to last. If something should go wrong, replacement parts will be sent free of charge (see our warranty for details).
Material — All of our cartridges are made from high-tech material for optimal performance and long life.
Ease of Use — Our handle operation is smooth with the cartridge’s greased piston.

Was this helpful?

ReturnsWhat is your return policy?

We want you to love your home and the Moen products in it. If you purchased a product from a Moen website, and it does not look, fit or function the way you want it to, you can return it to us.

To return a Moen product that was purchased at a showroom, wholesale location or retail location, please return the Moen product to the point of purchase. These returns are subject to the return policies of your point of purchase.

Returning a product purchased from website:

If you purchased your item on website, you can return your product free for a full refund within 30 days of purchase. To begin the Returns process, please visit our website and click on FIND YOUR ORDER under Start My Return. Or, simply click here:

FIND MY ORDER

Please be prepared to input your email address, zip code and Order Confirmation Number, or your Order Number from your Order Confirmation Email you received. Then click SUBMIT. This action will provide you with your order and you can then click REQUEST A RETURN at the bottom of this screen.

Returning a product purchased from Moen Plus:

If you purchased from the Moen Plus website, you can return your product free for a full refund within 100 days of purchase. To begin the Returns process, please visit our Moen Plus Sign In page and click on FIND YOUR ORDER under Start My Return. Or, simply click here:

FIND MY ORDER

Merchandise must be in a saleable, unused condition and in its original packaging – including packing slip. If item is incorrect or defective, any costs incurred for shipment to consumer will be refunded.

Returning a product purchased from website:

If you purchased your item on website, you can return your product free for a full refund within 30 days of purchase. To begin the Returns process, simply click here to find your order:

FIND MY ORDER

For Smart Water Network product support, call us.

Was this helpful?330Where do I find assistance in repairing my Moen product?

If you should happen to require assistance with repair of your Moen product, please contact us or through the contact us portion of the website.

Was this helpful?26

Kitchen & Bar

Installation ConsiderationsCan I purchase a non-spray faucet and convert it to a sprayer model using my existing side spray?

No, kitchen faucets with hose and sprays have different valve bodies than non-sprayer models.

Was this helpful?14How many holes are necessary in my sink deck to install my kitchen faucet?

Our kitchen faucets come with a wide variety of mounting adaptations. Single-handle faucets are available that mount through 1, 2, 3 or 4 hole applications. Two-handle faucets come in 3 and 4 hole applications. If your existing faucet is covering up the holes, you can look under the sink to see how many you have.

Was this helpful?17I am interested in one of the single handle models that feature the side-mounted handle. On your website, I only see these handles mounted on the right-hand side. Can the handle be mounted on the left hand side?

No. These handles are designed to rotate forward to prevent any potential backsplash interference. The only exceptions to this are the faucets in our 90 Degree collection.

Was this helpful?31

MaintenanceI have a Moen 1 handle kitchen faucet and need to replace the O-rings. What are the steps to do this?

Changing the O-rings for most Moen one-handle kitchen faucets can be done without doing anything below the sink except turning off the water at the supply line valves.

Remove the faucet handle. Most models have a screw behind a red/blue plug button or under the handle cap (go to Browse Products to assist in locating your model. The parts breakdown will show the location of the handle screw for your model). After the plug button or handle cap has been removed, use a 7/64″ hex wrench to remove the handle screw. Follow the parts breakdown for the order of the handle mechanism. Once the handle mechanism kit is removed (including the spout retainer nut) rotate the spout back and forth while pulling up.

Some Moen faucets have handles that remove by loosening the screw in the back of the handle. To loosen this screw use a 3/32″ hex wrench. After the handle has been removed unscrew the spout collar nut by turning counterclockwise then lift and rotate the spout.

Remove the existing O-rings from the valve body noting the location of each. Clean (with 50/50 solution of vinegar and water) the inside of the spout and the outside of the valve body. Lubricate the O-rings using the silicon grease included and install the new O-rings on the valve body. Apply the lubricant to the outside of the valve body and the inside of the spout hub.

A helpful hint:

Always lubricate faucet O-rings with silicone-based grease (Moen part number: 99915). Do not use plumber’s grade faucet grease, silicon sprays or any lubricant that contain petroleum. Petroleum based lubricants may react with rubber seals and actually cause the faucet to become even more difficult to operate.

Re-install the spout, handle mechanism kit and the handle in the reverse order.

Was this helpful?93I just replaced the cartridge in my Moen kitchen faucet and the handle will not stay in the on position, how do I fix this?

During manufacturing, lubrication (silicone) is used on the cartridge. The combination of lubrication and the weight of the handle can cause the faucet to self-close. This can be corrected in several ways:

If your faucet has a 1225 cartridge, make sure all screws are tight.

If your faucet has a 1255 cartridge – replace the cartridge.

If your faucet has a 4000 cartridge – tighten the cartridge nut or replace the cartridge.

If the faucet has a handle connector:

Change the handle connector.
Check the old cartridge stem for a gray metal washer. This washer must be transferred to the stem of the new cartridge.

Was this helpful?15Is the same procedure followed for the 2 handle kitchen faucet?

Changing the O-rings on a 2 handle kitchen faucet is usually easier than a 1 handle. It is not necessary to turn the water off under the sink provided that no one turns the faucet handles to the on position while servicing.

Identifying the specific model number of your faucet and viewing the parts breakdown is suggested (go to Browse Products to assist in locating your model).

If the spout rotates and extends towards the sink at a low angle, a cap on the top of the spout unscrews (counterclockwise). A rubber jar gripper or a strap wrench makes this part of the job easier. Once the cap has been removed, rotate the spout while pulling upward.

If your faucet has a spout that is a high fill, cathedral or high arc spout there will be a collar that unscrews counterclockwise. When the collar has been loosened, pull up on the spout and remove it from the faucet. Many spouts will also feature a split white nylon washer to help secure the spout to the faucet.

Follow the same procedure for cleaning, replacing and lubricating as detailed above.

Was this helpful?4My faucet has a high-arc spout, and it does not immediately shut off after the handle (or handles) are turned off. Why is this?

This is a normal characteristic of any faucet with a high-arc spout. After the handle (or handles) are shut off, there is still water inside of the spout. Any residual water past the arc of the spout will slowly drip out of the spout. Gravity will pull this water from the spout; however, it should stop after several minutes.

Was this helpful?66My kitchen faucet handle is hard to operate. What can I do to correct this?

For one-handle faucets with a 1225 cartridge, simply remove the cartridge and lubricate it both inside and out with silicone-based grease (Moen part number 99915). Do not use plumber’s grade faucet grease, silicon sprays or any lubricant that contain petroleum. Petroleum based lubricants may react with rubber seals and actually cause the faucet to become even more difficult to operate.

For two-handle faucets, we recommend replacing the cartridge. The part number for a two-handle kitchen cartridge is 1224. You can purchase these parts online by visiting our Replacement Part Store.

For one-handle faucets with a 1255 or 4000 cartridge, replace the cartridge.

Was this helpful?41The hose for my pullout / pulldown faucet keeps getting caught by various obstructions in the below cabinet. What can be done to alleviate this issue?

Moen offers a Hose Management System (service kit 159060) that is intended to help prevent the hose and the weight from getting caught on under-sink obstructions. This can be cut to accommodate different cabinet sizes, and it is compatible with all of the pullout / pulldown models, with the exception of the Aberdeen.

Was this helpful?37What kind of cleaner can I use on my LifeShine® faucet?

To see our Care & Cleaning Finish Guide, please click here.

Was this helpful?5What kind of cleaner can I use on non-LifeShine components?

To see our Care & Cleaning Finish Guide, please click here.

Do not use cleaners that contain abrasives, harsh chemicals, alcohol, or other organic solvents. Avoid using any other cleansers or pads/sponges that are unsafe for polished metallic surfaces. Most green, fibrous pads/sponges contain microscopic mineral particles that can scratch a faucet’s finish. Cleaner manufacturers may change their formulations at any time; therefore, Moen does not recommend any specific cleaner. Immediately after cleaning your faucet, wash off remaining cleaner with water. To remove water spots, use warm water and a soft, damp cloth. To preserve the luster of your faucet, occasionally apply a high quality non-abrasive wax, such as car wax or furniture polish. For faucets with clear knob style handles, cleaners should be approved for acrylics.

Was this helpful?3

Moen QualityDo all Moen products consist of one standard of quality regardless of whether the distributor is a retail or wholesale supplier?

Moen’s production line does not differentiate between wholesale and retail models. There is only one grade of brass, only one grade of cartridge and only one grade of warranty coverage – the best. While the numbering system for Moen’s wholesale distributors and retail distributors may vary and subtle installation and trim differences may exist. These may include, but are not limited to, packaging, threaded or slip-fit style tub spouts and metallic or non-metallic drain assemblies. The quality and limited lifetime warranty against leaks, drips, materials, and workmanship remain the same for all of our products.

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SinksDoes Moen make undermount sinks?

Moen makes a variety of both undermount and drop-in sinks, made from stainless steel, click here to view our sink collections.

Was this helpful?6What size basket strainers do I need for my new sink?

Basket strainers are typically standard in size and fit most sink openings – 3½” for kitchen sinks and 2″ for bar sinks.

Was this helpful?8Why don’t basket strainers come with new sinks?

Due to the variety of color, style and garbage disposals available, basket strainers are usually sold separately.

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Moen App

Burst ProtectHow It Works: How do I enable Burst Protect?

To activate Burst Protect, go to the “Settings” for your device and select “Protect.” Once you’re on the “Protect” screen, toggle “Burst Protect” on.

Was this helpful?0How It Works: What is Burst Protect?

Burst Protect engages the Winterize mode functionality when the temperature reading of your Smart Faucet goes below a certain temperature.

Was this helpful?1How It Works: Where does Burst Protect read the temperature for activation?

The temperature reading to activate the Burst Protect feature is read through your Smart Faucet.

Was this helpful?1How It Works: Why would someone use the Burst Protect feature instead of Winterize?

Burst Protect monitors your water temperature to automatically activate Winterize mode when the temperature drops below a certain threshold, whereas Winterize mode must be activated manually through the Moen Smart Water App.

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Health ProtectGeneral: Why don’t I see Health Protect in my app?

If you don’t own a Moen Smart Faucet, the feature will not appear within the Moen Smart Water App. You must also have app version 3.2 or later to use this functionality.

Was this helpful?1How It Works: Does Health Protect flush the water from the whole system?

Health Protect helps to flush the line connected to your Moen Smart Faucet, though some water may remain within the line.

Was this helpful?How It Works: Is there an extra cost to use the Health Protect feature?

No, this new feature is free and available to all those who own a Moen Smart Faucet.

Was this helpful?0How It Works: What does this help with?

Health Protect mode can potentially aid in reducing waterborne germs and rust buildup.

Was this helpful?0How It Works: What is Health Protect?

When Health Protect mode is activated, your Smart Faucet will flush your hot water for 1-2 minutes and then run your cold water for 1-2 minutes if you haven’t had any water activity in the last seven days. Once the water has been flushed, the activity timer will reset.

Was this helpful?1How It Works: Which Smart Water Network devices have Health Protect?

Health Protect mode is currently available for all Moen Smart Faucets and Moen Smart Faucets with Motion Control.

Was this helpful?0Troubleshoot: Does Health Protect mode work with the Moen Smart Shower?

The Moen Smart Shower is not currently equipped with the Health Protect feature.

Was this helpful?0Troubleshoot: Does Health Protect need to be disabled before you can use your Smart Faucet?

No, Health Protect mode is active within the background, so you can use your Smart Faucet as normal without deactivating Health Protect mode.

Was this helpful?0Troubleshoot: How do I disable Health Protect?

To disable Health Protect mode, go to “Settings,” select “Protect” and toggle Health Protect off.

Was this helpful?0Troubleshoot: How do I enable Health Protect?

You can find Health Protect mode in the “Settings” for your device. Select “Protect” and then toggle Health Protect on to activate.

Was this helpful?0Troubleshoot: How will I know that Health Protect is working properly?

You will receive a notification whenever Health Protect mode is activated.

Was this helpful?0Troubleshoot: What is required to enable Health Protect mode?

You must have a Moen Smart Faucet or Smart Faucet with Motion Control and the faucet must be connected to Wi-Fi and the Moen Smart Water App.

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WinterizeCompatibility: Does the Winterize feature work with the Moen Smart Sprinkler Controller?

No, Winterize mode turns off the flow of water in your home, but it doesn’t flush the water out of your sprinkler lines through the Smart Sprinkler Controller. You should call a professional to properly winterize your irrigation system.

Was this helpful?0Compatibility: Does Winterize mode work with the Moen Smart Shower?

The Moen Smart Shower is not currently equipped with the Winterize feature.

Was this helpful?1General: Why are my presets in the Moen Smart Water App disabled with Winterize mode?

When Winterize mode is activated, it turns off the flow of water which disables the functionality of some Smart Water Network devices and their presets within the app.

Was this helpful?0How It Works: Does Winterize mode reduce all the water in your pipes?

It reduces some water to relieve the pressure and strain on your pipes in freezing situations, helping to lower the probability of your pipes bursting.

Was this helpful?2How It Works: How do I de-winterize?

Changing the mode on the app home screen from “Winterize” mode to another mode, such as “Home” mode, will de-winterize your home. This will allow you to return to normal use of your Smart Water Network devices.

Was this helpful?0How It Works: How do I enable the Winterize feature?

On the home screen of the Moen Smart Water App, click on “Home Modes” and switch from the current mode to “Winterize” mode.

Was this helpful?0How It Works: How does Winterize mode work?

When Winterize mode is activated, it closes the Flo Smart Water Monitor and Shutoff and opens your Smart Faucet to potentially decrease the water pressure in the line and reduce the chance of pipes bursting.

Was this helpful?0How It Works: Is there an extra cost to use the Winterize feature?

No, this new feature is free and available to all those who have both a Flo Smart Water Monitor and Shutoff and a Moen Smart Faucet connected to the Moen Smart Water App.

Was this helpful?0How It Works: When Winterize mode is activated, can I control my other Moen Smart Water Network devices?

Since Winterize mode stops the flow of water through your Flo Smart Water Monitor and Shutoff, it will impact the ability to use your home’s water supply when the feature is activated. Some Smart Water Network devices that don’t directly utilize the flow of water will still be enabled.

Was this helpful?0Troubleshoot: How will I know that Winterize is working properly?

You will receive a notification whenever the Winterize mode is activated.

Was this helpful?Troubleshoot: What Smart Water Network devices do I need to use Winterize mode?

You need a Flo Smart Water Monitor and Shutoff and a Moen Smart Faucet in order to protect your home with Winterize mode.

Was this helpful?Troubleshoot: Why don’t I see the feature in my app?

You must have both a Flo Smart Water Monitor and Shutoff and a Moen Smart Faucet for the Winterize feature to appear in the Moen Smart Water App.

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Smart Water Network

FLO

FLO ProtectDo customers have to sign up for FloProtect to use Flo Smart Water Monitor and Shutoff?

No. it is not necessary for Flo Smart Water Monitor and Shutoff customers to sign up for the FloProtect plan to use the Flo Smart Water Monitor and Shutoff to protect a property from water damage and leaks.

Was this helpful?41Do I have to be a Flo Smart Water Monitor and Shutoff customer to sign up for FloProtect?

Yes

Was this helpful?5How do Flo Smart Water Monitor and Shutoff customers sign up for FloProtect?

Flo Smart Water Monitor and Shutoff customers can sign up for FloProtect at website. This optional protection plan is only $5 per month and you can cancel any time with month-to-month billing.

Was this helpful?4How much does FloProtect cost?

The optional FloProtect program costs $5 per month.

Was this helpful?15What does the FloProtect Plan offer?

The FloProtect plan includes a five-year extended warranty for your Flo device, as well as a water damage deductible guarantee, where we’ll cover up to $5,000 of your home’s insurance deductible if you experience water damage.

Was this helpful?7What is FloProtect Plan?

The FloProtect Plan is an additional layer of protection for Flo Smart Water Monitor and Shutoff users. For $5 per month, those with this optional protection plan gain access to a five-year extended warranty and a water damage deductible guarantee. If you experience water damage in your home, we’ll cover up to $5,000 of your home’s insurance deductible.

Was this helpful?9

General QuestionsDoes the Flo Smart Water Monitor and Shutoff have a warranty?

The Flo Smart Water Monitor and Shutoff includes a 1 year limited warranty which covers any manufacturer defects. Click here for more information.

Was this helpful?7Is Flo Smart Water Monitor and Shutoff water resistant?

Flo Smart Water Monitor and Shutoff is safe for outdoor use and is water resistant. Flo Smart Water Monitor and Shutoff is not, however, intended to be submerged in water.

Was this helpful?8What if Flo Smart Water Monitor and Shutoff doesn’t detect a leak? What happens when Flo Smart Water Monitor and Shutoff malfunctions and I don’t have FloProtect?

The Flo Smart Water Monitor and Shutoff smart water valve is a proven system for significantly reducing the likelihood of catastrophic water damage by proactively looking for and reporting early signs of a potential leak or vulnerability. Though it’s possible some water damage may occur, the Flo Smart Water Monitor and Shutoff system helps detect a leak before more serious damage occurs. We recommend homeowners view their Moen Smart Water App as an extension of their security system and treat the alerts accordingly.

Was this helpful?4What is Flo Smart Water Monitor and Shutoff?

Flo Smart Water Monitor and Shutoff is an all-in-one security system for your home’s water that helps prevent water damage and waste. The innovative water monitoring and shut-off device proactively looks for leaks and other vulnerabilities anywhere in your home’s water supply system. In addition, Flo Smart Water Monitor and Shutoff offers an optional enhanced security service via its FloProtect program.

Was this helpful?7What is MicroLeak™ Technology?

MicroLeak™ technology runs daily proactive tests, to help identify and notify you of small leaks that often go undetected (e.g. pinhole leaks, etc.). Flo Smart Water Monitor and Shutoff’s proprietary technology can detect leaks, some as small as a drop per minute, anywhere in the water supply system. This is critical to protecting the home because these leaks are often early indicators of vulnerabilities in pipes, fixtures or appliances that eventually lead to catastrophic water damage.

Was this helpful?Why do homeowners need the Flo Smart Water Monitor and Shutoff installed in their homes?

Water damage in homes is a leading cause of preventable homeowner’s insurance claims every year, more likely than theft and fire damage combined. Flo Smart Water Monitor and Shutoff’s water monitoring and shut-off system is proven to dramatically reduce the likelihood of major water damage. Flo Technologies notes that many of its customers immediately discover a potential leak after installing and training their smart water valve and estimates that its customers have saved up to two million gallons of water with the Flo system in 2018.

Was this helpful?Will Moen cover expenses related to any water damage?

With the optional FloProtect plan, you can add an additional layer of protection to your Flo device. This protection plan includes a deductible guarantee that will cover up to $5,000 of your home’s insurance deductible in the unlikely event that a Flo Smart Water Monitor and Shutoff valve fails to protect your home from catastrophic water damage. Read more about the FloProtect program at website.

Was this helpful?

InstallationDoes Flo Smart Water Monitor and Shutoff need to be professionally installed?

We recommend that Flo Smart Water Monitor and Shutoff be installed by a licensed plumber or installer.

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OperationCan Flo Smart Water Monitor and Shutoff pinpoint the origin of the leak?

Flo Smart Water Monitor and Shutoff can help homeowners troubleshoot where the leak is coming from and isolate different fixtures that may be leaking.

Was this helpful?13Can I turn off my home’s water through the Moen Smart Water App?

Yes

Was this helpful?20Does Flo Smart Water Monitor and Shutoff integrate with any other smart home devices?

Flo Smart Water Monitor and Shutoff currently integrates with Amazon Alexa and Google Assistant.

Was this helpful?15Does Flo Smart Water Monitor and Shutoff integrate with other smart home systems?

Flo Smart Water Monitor and Shutoff is currently compatible with Amazon Alexa and more integrations are in development. Stay tuned!

Was this helpful?8Does Flo Smart Water Monitor and Shutoff work on both 2.4GHz and 5GHz wireless networks?

Flo Smart Water Monitor and Shutoff is currently designed to operate solely under the 2.4GHz frequency range for wireless connectivity. The 2.4GHz band provides longer range compared the 5GHz.

Was this helpful?20How does the Flo Smart Water Monitor and Shutoff notify me if there is a leak in my water system?

If your Flo Smart Water Monitor and Shutoff smart valve detects a leak in your home’s water system, push notifications will be sent to your smartphone via the Moen Smart Water App available on iOS and Android, giving you the ability to shut off the water remotely. The system is also capable of sending text messages, emails, and calls to users.

Was this helpful?12What if my router does not support 2.4GHz?

Routers that support 5GHz will often operate under a dual-band mode and also support 2.4GHz devices. Refer to router instructions or contact the manufacturer for assistance. Use of a dual-band wireless network repeater/range extender that can connect to the 5GHz network will also allow 2.4GHz devices to be connected to the extended network. Please contact the Flo Smart Water Monitor and Shutoff support at 1-844-MEETFLO (1-844-633-8356) for more information.

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Smart FaucetCan I buy this faucet without owning a voice assistant?

Yes, all of the remote functionality and preset creation ability is available through the Moen Smart Water App, but you will not be able to use voice commands unless you have a voice assistant. If you don’t own a speaker consider using either the free Amazon Alexa app or the Google Home app to issue voice commands through.

Was this helpful?6Can I install the Smart Faucet outside of the United States or Canada?

The Smart Faucet is approved for use in the US and Canada. It has not been tested or approved for use in other countries at this time. Only users in the US and Canada are able to download and use the Moen Smart Water App to sync the faucet to the app.

Was this helpful?4Do I download an app?

To take advantage of the smart features — yes, there is the Moen Smart Water App available for iPhones (OS 12.0+) and Androids (OS 7.0+). Otherwise this will function as a normal faucet.

Was this helpful?Do I need WI-FI?

To take advantage of the smart features – yes, you will need to connect to your home’s Wi-Fi. Otherwise this will function as a normal faucet with a hands-free sensor.

Was this helpful?11How is the faucet powered?

The Smart Faucet is powered by 6 D-Cell batteries that are included with the product and last for up to 2 years. If AC power is desired you may purchase the AC Adapter Kit, SKU: 169031, which is sold separately. Moen recommends using both batteries & AC power in case power goes out.

Was this helpful?7What kind of batteries do I need to buy? Are they included?

The faucet uses 6 D-Cell batteries that are included.

Was this helpful?4What kind of phone do I need?

Apple phones with iOS 12 and up. Android phones with OS 7.0 and up.

Was this helpful?4What kind of voice assistant do I need?

The Smart Faucet is compatible with Amazon Alexa and the Google Assistant. In order to enable voice activation, the Smart Faucet skill needs to be enabled through either the Google Home or Amazon Alexa apps.

Was this helpful?6Where can I buy one?

Visit one of the many Moen Showrooms of Distinction or buy online from one of our partner retailers.

Was this helpful?

Smart Shower

AutomationAlexa is responding with an error message

Here are some common Alexa error messages, what caused the error and how to avoid the issue in the future:

Alexa response: “Hmm, I’m not sure” or “I don’t know that one.” or you hear a double beep.
- Reason: the shower hasn’t been connected to Alexa yet.
- Solution: Clearly speak the command during the voice command and make sure the skill is enabled in your Alexa app and synced to your account
Alexa response: “I couldn’t find my shower.” or “I couldn’t find ( ).”
- Reason: There may be conflicts with other devices or skills.
- Solution: Make sure to use the name of the shower device in the Alexa app.
Alexa response: “You must connect your account to use this skill. Please use the Alexa app to link your account.”
- Reason: This skill has not been enabled and connected to the users account
- Solution: Enable the skill within the Alexa app and connect the account to the Alexa account
Alexa response: “I don’t know how to set guest bath to that setting.”
- Reason: The temperature requested may exceed the maximum temperature limit.
- Solution: Select a temperature below the “Maximum Temperature Setting” when activating your shower with Alexa
- Reason: The preset name was not recognized.
- Solution: Make sure to give presets simple, unique names using common words, and say the preset name clearly and exactly as it is in your app. Then, when activating your shower, say, “Alexa, set (name of shower) to the (preset name) mode.
Assure your Alexa device is well positioned for optimal interaction: place it at least eight inches from any walls and windows; assure there’s no echo or reverb in the room. Additional device help and support can be found at website.

Was this helpful?0Are there any security concerns with pairing my device with a system like Amazon Alexa, Apple HomeKit or Google Assistant?

Moen takes your privacy and security seriously. Information regarding your account and connectivity is made available to Moen customer service to assist with remote diagnostics and troubleshooting, as well as to verify your identity when contacting our customer service team.

Was this helpful?1Do I need to have an Amazon Echo product in the bathroom to control the shower?

The Alexa device can be anywhere in your home where you would like to control your shower.

Was this helpful?0How do I pair my Smart Shower with my Amazon devices?

Amazon Alexa Pairing:

First, set up your Smart Shower by downloading the Moen Smart Water App from either the Apple App store or the Google Play store, registering an account with Moen and syncing your controller to this account.
If you already have the Moen Smart Water App on your phone, make sure it is the latest version. App version 2.0.0 or greater is required for Alexa. Visit the Apple App store or Google Play store to download the latest version of the app
Once your app is updated to the latest version, the controller firmware will update within 30 minutes. Firmware 2.0.0 or greater is required for Alexa.
To check your app software and controller firmware version, go to the bottom of the “Settings” tab within the Moen Smart Water App.

To enable the Alexa Skill:

Download the Amazon Alexa app to your phone
Setup your Echo device through the Alexa app
Open the Alexa app and click “Skills & Games” from the app menu
Search for “Moen” in the skill search bar
Click “Enable” within the Moen skill
Enter your Moen email address and password to sync your Moen account to your Alexa account
Allow Alexa to connect to your Moen account
When prompted, allow Alexa to discover new devices.

Controlling your shower with Alexa:

Once your Smart Shower is connected to Alexa, you can turn control your shower by name with your voice. Turn on the shower to a specific preset (created within the Smart Water Network App) or to a specific temperature. You can also turn the shower off with Alexa.
Examples of starting a shower named “Master Bath” using Alexa:
- “Alexa, start my Master Bath” – turns shower on to 100 degrees with primary shower fixture running
- “Alexa, turn on my Master Bath to 98 degrees” – turns shower on to 98 degrees with primary shower fixture running
Examples of starting Preset 1 or Preset 2 on a shower named “Master Bath”
- “Alexa, set Master Bath to Preset 1” – turns on your shower to all the settings you customized for your “Preset 1” preset within the Smart Water Network App
- “Alexa, start Master Bath in Preset 2 mode” — turns on your shower to all the settings you customized for your “Preset 2” preset within the Smart Water Network App
Examples of starting a custom preset named “Workout” on a shower named “Master Bath”
- Alexa, start Master Bath with the “Workout” preset
- Alexa, set Master Bath to Workout
- Alexa, start Master Bath in Workout mode
Examples of stopping a shower named “Master Bath” using Alexa:
- “Alexa, turn off my Master Bath”
- “Alexa, stop my Master Bath”

Was this helpful?Is the Smart Shower compatible with Apple HomeKit?

Yes, any Smart Shower controller manufactured after June 2018 is Apple HomeKit compatible.

Was this helpful?0I’ve already purchased a Smart Shower, do I need a new controller to integrate voice automation with Amazon Alexa?

No, you do not need to purchase or install any new components to enjoy the benefits of voice control through Amazon Alexa.

If you’ve already downloaded the Moen Smart Water App onto your smartphone, and provided automatic approval of updates, the App will push the update with Amazon Alexa automatically to your device.

If you haven’t yet downloaded the Moen Smart Water App, see the question “How do I pair my Smart Shower with my Amazon devices?” above.

To ensure you have the latest version of the Moen Smart Water App, open the Apple App Store or Google Play Store and search for the Moen Smart Water App. Select “Update” if the App is currently operating as a previous version. Once you’ve updated the software, it will be ready to use with your Alexa-enabled devices.

Was this helpful?0I’ve already purchased a Smart Shower, do I need a new controller to integrate voice automation with Apple HomeKit?

In order to determine if your controller will be compatible with Apple HomeKit, you will need to look at the box the controller came in. If there is a sticker on the box that states, “Works with Apple HomeKit”, it will be compatible with Apple HomeKit. If you have already downloaded the Moen Smart Water App onto your smartphone, and provided automatic approval of updates, the app will push the update with Apple HomeKit automatically to your device. You will receive a notification when this feature becomes available.

If your controller arrived in a box that does not have the “Works with HomeKit” sticker, it will not be compatible with HomeKit.

Was this helpful?0My preset won’t start with the Alexa voice command

Some things to consider to be able to start your preset with Alexa:

Make sure you are using one of the following phrases to start your preset:
- “Alexa, start Master Bath with the ( ) preset”
- “Alexa, start my Master Bath in (______) mode”
- “Alexa, set my Master Bath to the (______) preset”
- “Alexa, begin my Master Bath with preset ( )”
- “Alexa, turn on my Master Bath with preset ( )”
For best results:
- Include the name of your shower
- Enunciate and speak each word clearly
- Use common words like “Morning”, “Workout”, “Weekend”, “Work” or “Kids” over more unique words or proper names
- Don’t use the same word in multiple presets. For example, don’t use “Shower” at the end of each preset name.

Was this helpful?1What Amazon devices are currently compatible with my Smart Shower?

Any Alexa enabled device is compatible with Smart Shower.

Was this helpful?2What are the benefits of pairing my device with Amazon Alexa, Apple HomeKit or Google Assistant?

Moen wants homeowners to have the ability to integrate their shower into their smart home ecosystem, and enjoy the convenience of a connected lifestyle. Lighting, music and now, your shower, can all be conveniently controlled by the sound of your voice.

Was this helpful?0What if I’m having trouble pairing Smart Shower to my devices? Do I call Moen customer service or Amazon?

If you have any issues with integrating your Smart Shower with your Amazon, Apple or Google smart home system please contact Moen customer support at 1-800-BUY-MOEN.

Was this helpful?2What smart home systems is the Smart Shower compatible with?

The Smart Shower is now able to integrate with select smart home systems including voice activation. The Smart Shower is now compatible with:

Amazon Alexa-enabled devices
Apple HomeKit and Siri
Google Home and Google Assistant

Was this helpful?2

Care & MaintenanceCan I remove the buttons for cleaning?

No, the buttons are permanently attached to the controller and cannot be removed.

Was this helpful?2Do the cables for the controller, AC power adaptor and optional battery backup need to be inserted into specific ports within the valve?

Yes, the cables should be inserted in the following order when facing the valve: the data cable is on the left, the battery backup is in the middle and the AC power adaptor in on the right. All three ports are located on the underside of the valve between the inlets.

Was this helpful?0How do I clean the controller?

The controller can be cleaned using a mild soap and water solution with a non-abrasive cloth or sponge.

Was this helpful?0How do I clean the filter screen?

The filter screens are accessible from the access panel side of the valve. Instructions for removal and cleaning are on the front of the valve and the valve instruction sheets available with the valve or online at website.

Was this helpful?2Is the controller water proof?

Yes, the controller meets iPX5 water proof requirements and is completely sealed. Additionally, a gasket on the front of the mounting bracket provides a waterproof seal between the bracket and the controller, preventing water from getting behind the wall.

Was this helpful?2What is the warranty on the Smart Shower valve and controller?

Residential electrical component systems: five-year limited warranty

Residential mechanical fixtures and finishes: limited lifetime warranty

Commercial electrical component systems: one-year limited warranty

Commercial mechanical fixtures and finishes: five-year limited warranty

Was this helpful?

ConnectivityCan the Moen Smart Water App be updated from the Apple app store or Google Play?

Yes, app updates will be made available through the Apple App store and Google Play as new versions are launched.

Was this helpful?Does the Moen Smart Water App connect to the shower via a Bluetooth or WiFi based connection?

It is WiFi based only.

Was this helpful?1Does the Moen Smart Water App work on a tablet?

The Moen Smart Water App has only been tested and approved for use with Android and Apple iOS smart phones.

Was this helpful?2Why don’t I see my wireless network when I attempt to connect to the Moen Smart Water App?

There are 3 reasons that a network would not appear in the list:

1. The router is not broadcasting 2.4 Ghz.
2. The router is configured to be ‘hidden’, which means it will not show up in any access point list and always needs to be manually entered.
3. The controller is not getting a strong enough signal from the router to show up in the list (due to bathroom materials, distance, etc). In these cases, we recommend using a repeater/extender to boost the signal range.

Was this helpful?1Are there any special router requirements?

The Smart Shower has been tested with top selling residential routers. To date, the TRENDnet TEW-691GB is the only router that has reported issues.

Was this helpful?3Can I operate two controllers from the same smart phone?

Yes — you can sync multiple controllers to a user account.

Was this helpful?1Can I turn off the shower using my smart phone even if it was turned on using a controller?

Yes, you can turn off the shower using your smart phone if it was initially started using the controller.

Was this helpful?1Can I use the shower without connecting to the cloud/internet?

Yes, the shower can be activated using the buttons on the controller. In order to take advantage of any additional features, it is necessary to download the Moen Smart Water App and connect the controller to the home Wi-Fi network.

Was this helpful?1Did Moen develop this digital technology?

Moen brought this technology to the market through a collaboration with development partners.

Was this helpful?How do I change the outlet icons on the controller screen?

These can be changed using the Moen Smart Water App within the “Settings” tab.

Was this helpful?How do I get the latest controller features?

If you’ve downloaded the app and are connected to your home WiFi network, the controller will automatically update when the shower is not in use.

Was this helpful?How do you set up the time on the controller?

At the initial set-up of the controller, the time zone is selected. However, the time is only displayed after the controller is connected to Wi-Fi.

Was this helpful?1How far away will the smart phone activate your shower?

As long as you are connected to WiFi, you should be able to activate and control your shower.

Was this helpful?1How many smart phones can be connected to the controller?

The Smart Shower does not have a limit to the number of smart phones that can be connected to an account. Any additional smart phones must login under the email and password associated with a Moen account.

Was this helpful?5I have one of the outlets on my Smart Shower valve capped. Is there a ‘blank’ or ‘capped’ icon I can use to acknowledge that particular port is not active on the controller?

There is no ‘blank’ or ‘capped’ icon presently. The only available icons are Rainhead (showerhead), Overhead (showerhead), Angle (showerhead), Handheld (showerhead), Left Body Spray, Right Body Spray, and Tub Spout.

Was this helpful?0If I need to replace my controller for any reason, what steps will I need to follow to connect my new controller to my home Wi-Fi network?

You would need to follow the following steps to connect the new controller to your home Wi-Fi network.

Open the Moen Smart Water App. Select ‘Settings’, and scroll to the bottom of the page.
Select ‘Forget Controller’. This will remove the current shower controller from the app.
Close the Moen Smart Water App.
Install the new controller.
Open the Moen Smart Water App. Select ‘Add Device’ and follow the instructions provided by the Moen Smart Water App after this selection is made.

Was this helpful?1Is there a published API available? Can I integrate the Smart Shower into my smart home hub?

Not at this time. We cannot comment on specific upcoming features, but we are always looking at the market to determine what features make sense for our customers.

Was this helpful?4What about security? What personal data will Moen have access to through the cloud?

Moen takes your privacy and security seriously. All data is stored in the cloud over SSL, and will not be shared with a third party. Information regarding your account and connectivity is made available to Moen customer service to assist with remote diagnostics and troubleshooting, as well as to verify your identity when contacting our customer service team.

Was this helpful?1What are the benefits of a cloud-based system?

The cloud saves your account information, personalized presets, along with shower system settings, and enables syncing, controller and valve software updates.

Was this helpful?0What are the factory settings on the controller at the time of installation?

Both presets and power buttons are installed with factory defaults until you personalize them. The factory temperature preset is at 100 degrees Fahrenheit (37 degrees Celsius) and the outlets default to the primary outlet (identified as “A” on the valve).

Was this helpful?0What if I get a new router or change internet providers? What will need to be done to connect my Smart Shower controller to my home Wi-Fi network?

You would need to follow the following steps to connect the existing controller to your new router/Wi-Fi network.

Access the ‘Technical Information’ page on the controller. This is done by pressing and holding the ‘Temperature Down’ button on the controller until the ‘Technical Information’ page appears.
In the upper right-hand corner of the ‘Technical Information’ page, select ‘Reset Wi-Fi Credentials’.
Open the Moen Smart Water App. Select ‘Settings’, and scroll to the bottom of the page.
Select ‘Reset Wi-Fi Credentials’. Once this is selected, follow the instructions provided by the Moen Smart Water App after this selection is made.

Was this helpful?1What if my plumber doesn’t set up the icons correctly. How do I adjust these?

The icons on the controller can only be changed after the Moen Smart Water App has been downloaded and the controller is connected to the cloud/internet.

Was this helpful?2What kind of router do I need to connect my Smart Shower?

A secure Wi-Fi network is needed to connect the app to the controller. In addition, a strong Wi-Fi signal is also recommended. You may need to move your router closer to the Smart Shower device in order to improve the Wi-Fi connection.

The following list of routers have been tested by Moen and are compatible with the Smart Shower:

Netgear: WNDR-4500; R6100; WNDR3700v4
Cisco: EA3500; EA6300; EA9200
Linksys: WRT1900AC v2
D-link: DIR-880L; DIR-636l
ASUS: RT-N66U; RT-AC87U; RT-AC3200
TP-Link: TL-WR1043ND; AC1750v2
TRENDnet: TEW-812DRU
Ruckus: Zoneflex R500
Belkin: F9K1103Vi
Actiontec: Q2000
Western Digital: AC1300J2F

In some instances, resetting the router or adding a Wi-Fi repeater or extender can help in connecting the app to the controller.

Was this helpful?1What type of smart phones can be connected to the controller?

The Moen Smart Water App is compatible with Apple iOS and Android systems.

Was this helpful?1Will I be able to use a static IP address?

Smart Shower leverages DHCP addressing, and is a requirement for connectivity. DHCP can be set up in conjunction with static IP addressing on a given network.

Was this helpful?0

Installation & PowerAre there any layout considerations I need to be aware of before the controller is installed?

A flat area on the final shower surface of 10″ wide by 6″ high is required to mount the controller.

The controller needs to be located close enough to the valve to allow for adequate slack in the 30′ data cable to accommodate a drip loop in the data cable.

The controller must not be installed where the ambient temperature may fall below 41°F or can exceed 158°F.

Was this helpful?1Can I add multiple controllers for the Smart Shower valve?

No. The valve is designed to work with one controller. However, the system can be controlled using Android and Apple iOS smart phones, provided the Smart Water Network App has been downloaded to the smartphone and the controller has been connected to the cloud/internet.

Was this helpful?0Can I install the Smart Shower outside of the United States or Canada?

The Smart Shower is approved for use in the US and Canada. It has not been tested or approved for use in other countries at this time. Only users in the US and Canada are able to download the Moen Smart Water App to sync the controller to the app.

Was this helpful?0Can I install the Smart Shower valve in an attic? Are there any concerns regarding the ambient temperature of the location of where the valve will be installed?

The power supply and valve must not be installed where the ambient temperature can exceed 104°F (40°C) or where freezing may occur.

Was this helpful?1Can I move the Smart Shower controller once it has been installed?

The Smart Shower controller is connected to the valve via a data cable. The controller mounts to the surface of the shower by a mounting bracket. In order to move the controller, it is necessary to move both the data cable and the mounting bracket.

Was this helpful?1Can I use quick connects for inlet and outlet?

Yes. The inlet and outlet connections of the valves are standard pipe sizes – either 1/2″ or 3/4″. Any compatible quick connect fitting can be used for installation. On the 2 outlet valve, S3102, the inlets and outlet are both 1/2″. On the 4 outlet valve, S3104, the inlets are 3/4″, and the outlets are 1/2″.

Was this helpful?0Do I have to plug in the Smart Shower valve, and is an electrician required for installation?

Yes, it is necessary to plug the valve into an 110v AC supply on a GFCI Circuit. A certified electrician should install the initial GFCI outlet. This outlet should be installed above the valve body.

Was this helpful?1Do you need a larger hot water tank to operate the Smart Shower? Are there specific drainage requirements?

The Smart Shower operates with standard hot water tanks and typical drainage.

If all four ports are used on the vertical spa valve, an 80 gallon or larger hot water tank is recommended. The vertical spa system works with plumbing and drainage that is common to most households.

Was this helpful?1Does the Smart Shower run on AC power or batteries?

The standard operation mode for the valve and controller is AC. However, battery backup service kit 179573 is available for purchase. This battery backup will allow approximately two showers per day for three days with no WiFi. The battery backup uses 6 D size batteries that are provided with the service kit.

Was this helpful?1Does the Smart Shower valve come with caps for unused outlets?

No. The Smart Shower valve outlets are standard pipe sizes 1/2″. Standard pipe caps can be used.

Was this helpful?0Does the Smart Shower work with a tankless heater?

Yes. Ensure that the tankless heater has a sufficient flow rate for your Smart Shower system. The max flow rate of the S3102 two 2-outlet valve is 9 gpm at 45 psi. The max flow rate of the S3104 four 4-outlet valve is 14 gpm at 45 psi.

Was this helpful?2How does the Smart Shower controller mount to the wall?

The Smart Shower controller is attached to the wall with a mounting bracket that is secured with two screws. The mounting bracket and screws are provided for the controller. Only use the provided screws to ensure a flush mount to the shower wall.

Was this helpful?0How far can the Smart Shower valve be installed from the shower area?

The Smart Shower controller can be installed within 30 feet of the valve (a 30-foot cable is included with the system). Please note, however, that intermediary structures (e.g. types of walling, venting) may reduce this distance.

Was this helpful?0How many spray outlets shower devices can be used in a digital vertical spa?

The Moen 4 outlet valve (S3104) features four outlets and has vertical spa features four spray outlets and a maximum flow rate of approximately 14gpm at 45 psi. It is designed to deliver 6gpm at 45 psi on any one outlet.

The Moen 2 outlet valve (S3102) features two outlets and has a maximum flow rate of approximately 9gpm at 45 psi. It is designed to deliver 6gpm at 45 psi on any one outlet.

The total flow from all shower devices plumbed to the valve should not exceed 14gpm for the S3104 or 9gpm for the S3102. The total flow from all shower devices attached to a single outlet for either valve should not exceed 6gpm.

Was this helpful?1I already have one phone synced to the controller. How do I sync additional phones to the controller?

There can only be one account associated with each controller for security reasons. Once an account is created, any additional users can download the Moen Smart Water App to their phones and login to the app using the email and password associated with the account.

Was this helpful?1Is an access panel required for the Smart Shower valve?

Yes. The recommended minimum access panel opening is 14″ wide by 29″ high. The access panel is a standard code requirement and is required to access the shut-offs, filter screens, AC outlet and optional battery backup and service the valve if needed.

Was this helpful?2Is the Smart Shower valve compatible with PEX, copper and CPVC?

Yes, the CC connections on Smart Shower valve outlets and inlets can be connected to Pex, copper or CPVC with standard plumbing adaptors.

Was this helpful?0What are the inlet sizes?

1/2” on the two outlet shower (S3102).

3/4” on the four outlet vertical spa (S3104)

Was this helpful?1What are the outlet sizes?

1/2” on both the two outlet (S3102) and four outlet (S3104) valves.

Was this helpful?1Will the Smart Shower digital valve work with existing showerheads, hand showers and body sprays?

Any standard shower fittings can could be used with the Smart Shower digital valve. The max flow rate of the S3102 2-outlet valve is 9 gpm at 45 psi. The max flow rate of the S3104 4-outlet valve is 14 gpm at 45 psi.

Was this helpful?2

OperationAre there any issues with electricity and the chance of being shocked?

No, the Smart Shower valve is actually designed so the water is isolated from the electronics. In addition, the system operates under low voltage (12V). All current is properly isolated and sealed (through the controller) and the product is third-party certified by IAPMO (cUPC) to the standards ASSE 1016/ASME A112.1016/CAS B 125.16, ASME A112.18.1/CSA B125.1, UL 1951 and CSA C22.2 Nos. 14 and 68.

A GFCI outlet will provide additional protection. The GFCI is an Earth Leakage Breaker that detects faults to ground. The current threshold is very low, typically 15mA, which means it will trip well before any risks could occur. Jetted tubs already require dedicated GFCIs (110V, 15-20A) for pump/motor and heaters.

Was this helpful?1Can I reduce the brightness of the display? Can the display be turned off when it is not in use?

Yes – Assuming the app has been downloaded to your phone and the controller is connected to the cloud/internet. The brightness of the display and the option of turning the display off when it is not in use can be accessed in the “Settings” section of the Moen Smart Water App.

Was this helpful?1Can I use one of the outlets to fill my tub?

Yes, one outlet can be used to fill a tub. An outlet icon on the controller can be changed to a tub spout if the app has be downloaded onto your phone and the controller is connected to the cloud/internet. This can be done in the “Settings” section of the Moen Smart Water App. Be aware that one outlet will produce a maximum of 6gpm at 45psi unrestricted on any one outlet, so this specification will need to be evaluated with the size of the tub in question.

Was this helpful?2Can I use the Smart Shower during a power outage?

The Smart Shower can only be used during a power outage if the optional battery backup kit 179573 is connected to the valve. This battery backup will allow approximately two showers per day for three days with no WiFi.

Was this helpful?1Can the Smart Shower be used in locations where local codes require only a single outlet active?

Yes. The controller features a Water Saving Mode option which will only allow one outlet to be active at a time. This option can be enabled during the initial set-up of the controller.

Was this helpful?1Does the Smart Shower controller have a touch screen?

No. The controller is not a touch screen. The tactile buttons on the controller provide reliable operation in a shower environment.

Was this helpful?1Does the Smart Shower controller use batteries?

No. The Smart Shower controller is powered by the data cable that connects the controller to the valve.

Was this helpful?1Does the Smart Shower measure/display water usage during or after a shower?

The Smart Shower does not measure/display water usage. Shower duration can be preset using the Moen Smart Water App.

Was this helpful?1Does the Smart Shower offer a warm-up mode? How does it work?

Yes. The warm-up mode can be enabled via the Moen Smart Water App. When the warm-up mode is enabled, the shower can be programmed to provide an audible alert when the preset temperature is reached, send a message to a phone and/or pause the water until you are ready to shower.

Was this helpful?2Does the Smart Shower valve have flow volume control?

No. The digital valve does not offer flow volume control. Flow volume is limited by the shower devices plumbed to the valve outlets.

Was this helpful?1Does the unit use a lot of electricity? Will it considerably increase my electric bills?

Both the two and four outlet Smart Shower systems consume less than 20W when operating.

In the U.S., the average residential electricity rate is $0.0126 per KWH, so we are talking pennies per month to operate.

Was this helpful?2How do I know if the optional Battery Backup (service kit 179573) is connected to my valve? How will I know when the batteries need to be changed?

When the optional Battery Backup in service kit 179573 is installed, a white battery indicator in the upper right hand corner of the display will appear under normal use when the valve is running on AC power. In the event of a power outage, this indicator will appear when the shower in on. A red outline of the battery indicator indicates the batteries need to be changed.

Was this helpful?3How does the valve work?

The controller sends the desired temperature to the valve. The valve then automatically adjusts the mix of hot and cold water using a thermistor and digital control system to precisely achieve and maintain the desired temperature even with changing inlet water temperatures and pressures.

Was this helpful?1How many outlets does the Smart Shower valve have?

There is a two outlet valve (S3102) and a four outlet valve (S3104).

Was this helpful?2How many presets can you have for two outlet and four outlet SKUs?

Both the two outlet and four outlet SKUs provide presets on the controller and up to 10 additional from the app.

Was this helpful?0Is this a pressure balanced valve?

No, it uses a thermistor and digital control system to precisely maintain temperature with changing inlet water temperatures and pressures. Although it is not considered pressure balancing, the user still receives similar benefits of temperature control and the valve meets applicable thermostatic safety codes.

Was this helpful?0What happens when a power outage occurs while shower is ON?

When the valve detects a power outage, the shower will safely turn off. If the optional battery backup is installed (service kit 179573), the shower will continue uninterrupted. The optional battery backup provide enough power for approximately two showers per day for three days with no Wi-Fi.

Was this helpful?0What is the maximum flow rate for two outlet and four outlet valves?

The max flow rate of the S3102 two-outlet valve is 9 gpm at 45 psi. However, the max flow rate of the S3104 four-outlet valve is 14 gpm at 45 psi. The maximum flow rate from any single outlet is 6 gpm at 45 psi.

Was this helpful?0What is the maximum hot water temperature?

The valve is factory set to have a maximum temperature of 115° F. The maximum temperature of the valve can be increased up to 120° F, or decreased using the Smart Water Network App.

Was this helpful?0What is the minimum water pressure needed for a digital valve?

20 psi, which is a code requirement.

With the vertical spa, a minimum pressure of at least 40 psi is recommended for optimal performance and satisfaction.

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ioDigital UpgradeCan I upgrade my four outlet ioDigital valve shower to the four outlet Smart Shower without a major remodel?

Yes, the four outlet Smart Shower valve has the same number and size of inlets and outlets as the ioDigital the ioDigital 4 outlet valve. However, the ioDigital and Smart Shower data cables have unique connections. Yes, if the iO data cable cannot be removed from the wall, adapter cable service kit 183966 is available to connect the ioDigital data cable to the Smart Shower valve and controller. In terms of the controller, the Smart Shower version mounts horizontally, whereas the ioDigital mounts vertically. Some cosmetic work may be required to the wall where the controller was mounted to cover the iO controller mounting holes that may be exposed after the Smart Shower controller is installed.

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Smart Sprinkler

AppBefore I Buy: Can I control my Moen Smart Sprinkler Controller from anywhere?

Yes, when you have downloaded the Moen Smart Water Network application from the Google Play store or iOS App Store and created an account, you will have the ability to control your Smart Sprinkler Controller from your smartphone from any location.

Was this helpful?1Before I Buy: How many Soil Sensors can I add to a zone?

You can only add one Smart Wireless Soil Sensor to a zone. You can, however, add up to 32 sensors to your Moen Smart Water Networking account.

Was this helpful?1Before I Buy: What can I do in the app?

With the Moen Smart Water Network application and owner of a Smart Sprinkler Controller, you will have the ability to control your home’s irrigation system routine(s) remotely from anywhere at any time. Features such as independent zone control, scheduling, weather and soil based skips take the guesswork out of your lawn care and provides watering only when needed thus eliminating water waste.

Was this helpful?1Before I Buy: Where can I download the app?

You can download the Moen Smart Water Network from the Google Play store or iOS App Store.

Was this helpful?2Tips: Can I share my controller with other users such as my family, lawn pro or gardener?

The Moen Smart Water Network application does not allow for multiple user accounts for a Smart Sprinkler Controller. If you wish to share access to the Smart Sprinkler Controller, you will need to provide your login credentials to your Moen Smart Water Network application account.

Was this helpful?Tips: How do I connect to my own or a local weather station?

To connect to a local weather station, tap the Weather tile to access the Weather page. Scroll down to and tap the Weather Station tile to see the available nearby weather stations. If you can’t find your personal weather station (PWS) in the list, Moen supports PWSs that are registered through PWS Weather. To register and add your personal weather station(s) that must report on precipitation in order the weather information within the Moen application, follow the instructions on the PWS Weather webpage.

Was this helpful?0Tips: How do I create a standard schedule?

As an owner of Moen’s Smart Sprinkler Controller, you have the ability to create a watering schedule that can be customized when created or at a later date. To do this, please follow the steps below:

Open the Moen Smart Water Network application and tap the Smart Sprinkler Controller icon.
From the Overview page, navigate to the Schedules tab and tap the Add New Schedule button.
Within the Select Zones page, select the zone(s) for scheduling and tap the Continue button.
Within the Schedule Details page you can edit the following:
- Schedule Name
- Run
- Time
- Frequency
- Advanced Details
If you need additional information on scheduling with the schedule’s Advanced details, please visit the following links:
- Weather Thresholds –
- Seasonal Adjustments –
- Cycle/Soak Durations –
Tap the Continue button to edit the time in which the zones run and the duration of that run if you choose to.
Tap the Create Schedule button to complete the setup process and see the newly created schedule within the Schedules tab.

Was this helpful?0Tips: How do I update my seasonal adjustments?

To update Seasonal Adjustments for your Smart Sprinkler Controller, open the Moen Smart Water Network application, tap the Smart Sprinkler Controller, navigate to the Settings tab, and tap the Weather tile within the Settings area. Scroll towards the bottom and tap the Seasonal Adjustments tile.

Was this helpful?0Tips: How do I update my weather thresholds?

To update the weather thresholds for your Smart Sprinkler Controller, open the Moen Smart Water Network application, tap the Smart Sprinkler Controller, navigate to the Settings tab, and tap the Weather tile within the Settings area.

Was this helpful?0Tips: How do I water using a Smart Wireless Soil Sensor?

As an owner of Moen’s Smart Sprinkler Controller, you have the benefit of adding a Smart Wireless Soil Sensor(s) for precision watering in a zone with a specific soil type through a manual or scheduled run. Another added benefit of using a Smart Wireless Soil Sensor(s) is if the soil’s moisture does not meet the set soil moisture threshold, your system will run as scheduled ensuring you are only watering exactly when the zone needs it for its specified soil type.

To incorporate a Smart Wireless Soil Sensor(s) with your Smart Sprinkler Controller, you will first need to pair the Smart Wireless Soil Sensor(s) to the Smart Sprinkler Controller. Visit How do I pair my Smart Wireless Soil Sensor? for help on pairing. Once they are paired, you may need to update the Smart Wireless Soil Sensor moisture and temperature thresholds for specific soil types within a zone. Visit What are the default soil sensor thresholds based off? on updating soil moisture and temperature thresholds.

The final step for using a Smart Wireless Soil Sensor(s) during watering is to setup a schedule that you can customize and change at any time. To get help with scheduling and customization of that schedule, please go to How do I water using a Smart Wireless Soil Sensor?.

Was this helpful?0Tips: How do I winterize my system?

When the watering season is over, we recommend contacting your irrigation company to drain your system in order to protect it from freezing. In preparation for your appointment, here are a few tips:

Check to ensure there are no zone fault detections which would indicate some type of damage with your system beforehand.
Ensure you or someone from your household is available during the appointment in order to assist with the irrigation by controlling your zone(s) during the blowout process.

Note: The Moen Smart Water Network application does not allow for multiple user accounts to access the Smart Sprinkler Controller. Therefore, you will either have to be home during the appointment or provide the service person with your login credentials.

Once your irrigation system blowout has been completed, you will need to disable your scheduled watering or edit your Seasonal Adjustments settings. To disable your schedule, access the Settings tab and within the Settings area toggle off the Schedules Enabled. To edit Seasonal Adjustments, access Settings tab and within the Settings area, tap the Weather tile, Seasonal Adjustments tile, and set value to 0%.

Was this helpful?0Troubleshooting: How do I add my Moen Smart Sprinkler Controller to the Moen Smart Water App?

To add Moen’s Smart Sprinkler Controller to the Moen Smart Water Network application, follow the steps below:

Open the Moen Smart Water Network application and tap the plus ‘+’ icon at the top of the screen
Within the Quick Add pop-up window tap the Add a Device icon
Within the Choose Your Device page, tap the Smart Sprinkler Controller tile to initiate the process for adding the Smart Sprinkler Controller

When you have completed the step-by-step process, the Smart Sprinkler Controller will display on the home screen.

Was this helpful?1Troubleshooting: My zone has a fault detected (high or low), what do I do?

If you are receiving notifications for a zone about a possible fault detected, check the wiring to ensure they are not crossed wired and are properly connected to the zone(s) and Master Valve terminals on the Smart Sprinkler Controller. If the wiring to the terminal is correct, check the Master Valve (MV). On rare occasions the issue may be within the MV itself. To verify this, without changing the wire connection of the MV to the Smart Sprinkler Controller, move the MV from its current zone to another zone. If the MV continues to notify you of a fault detected, you will need to consult a professional to repair the MV.

Was this helpful?0Troubleshooting: What do I do if a zone or multiple zones aren’t being detected during set up?

Check your wiring and ensure that the zones are correctly wired. In case of a zone fault, verify your terminal connections on the controller and valve. Next, look for a disconnect in your wire. On rarer occasions, the disconnect may still be within the valve itself. Then, look for the fault valve or crossed wires on the controller. To verify the valve, move the valve, but not the wiring, to another zone. The fault will transfer to the new zone if the valve is bad. Finally, consult a professional to repair your valve.

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ControllerBefore I Buy: Can I install the Moen controller myself?

Yes, Moen’s Smart Sprinkler Controller can easily be installed by following the step by step instructions provided in the Moen Smart Water Network application. You can also visit our Installation Help area for instructions on the installation.

Was this helpful?0Before I Buy: Can my Moen Smart Sprinkler Controller be installed outside?

Moen’s Smart Sprinkler Controller can be installed outside only when a Smart Sprinkler Controller Outdoor Enclosure is used in conjunction. To purchase the Smart Sprinkler Controller Outdoor Enclosure, please visit our Moen Smart Sprinkler Controller Outdoor Enclosure product detail page.

Was this helpful?0Before I Buy: How does the controller powered?

The Smart Sprinkler Controller comes with a supplied 2 prong AC power adapter that can utilize the standard household power outlet.

Was this helpful?0Before I Buy: Is the Moen Smart Sprinkler Controller compatible with wired flow sensors?

Yes, Moen’s Smart Sprinkler Controller is compatible with residential 3rd party hardwired flow meter / sensor that are two-wired. To install, remove the cover to the Smart Sprinkler Controller and connect the flow meter / sensor wires to the F- and F+ terminals of the Smart Sprinkler Controller. Once properly connected, log into the Moen Smart Water Network application, navigate to Settings, and tap the Device tile. Within the Device page, enable the toggle for Flow Meter.

If you have questions or need help with installation of the wired flow meter / sensor, contact the 3rd party manufacturer of the device.

Was this helpful?0Before I Buy: Is the Moen Smart Sprinkler Controller compatible with wired rain sensors?

Yes, Moen’s Smart Sprinkler Controller is compatible with 3rd party hardwired rain sensors. To install, remove the cover to the Smart Sprinkler Controller and connect the rain sensor wires to the SN terminal of the Smart Sprinkler Controller. Once properly connected, log into the Moen Smart Water Network application, navigate to Settings, and tap the Device tile. Within the Device page, enable the toggle for Rain Sensor.

If you have questions or need help with installation of the wired rain sensor, contact the 3rd party manufacturer of the device.

Was this helpful?1Before I Buy: What do I need in order to have a Moen Smart Sprinkler Controller?

In order to use Moen’s Smart Sprinkler Controller, you will need either a new or existing 1 to 16 zone irrigation system.

Was this helpful?0Installation: What do I do if I have a Master Valve?

If there is a Master Valve installed on your existing or newly installed irrigation system, you can incorporate it into Moen’s Smart Sprinkler Controller through the Moen Smart Water Network application. To do this you will first need to have the application already installed with your Smart Sprinkler Controller added. If you need to perform the steps to add the Smart Sprinkler Controller, note that you will have the ability to enable the Master Valve toggle during this add process, but you will need to connect the Master Valve wires to the MV terminal on the Smart Sprinkler Controller.

If the Moen Smart Water Network application and Smart Sprinkler Controller are already installed and configured, connect the Master Valve wires to the MV terminal on the Smart Sprinkler Controller. Within the Moen Home screen tap the Smart Sprinkler Controller icon, Settings tab, and then tap the Device tile to access the Device page. Enable the Master Valve toggle and click the Save button.

If you have questions or help with your Master Valve, please contact the company for your irrigation system for assistance.

Was this helpful?0Installation: What do the LED indicator lights mean on my controller?

The LED indicator on the Smart Sprinkler Controller may display a different color to represent different states of your device. Here’s what you should know:

Solid Green = Online
Flashing Green = System is running
Flashing Blue/Amber = The device is in Setup mode
Yellow = Offline
Flashing Blue/White = The device is in Pairing mode for the Smart Wireless Soil Sensor
Flashing White = Firmware is updating on the device

Was this helpful?0Tips: How do I customize my Cycle/Soak durations for a zone ?

As an owner of Moen’s Smart Sprinkler Controller, you have the ability to customize the Cycle Run and Soak Delay duration for any zone for a variety of Soil Types. To customize a zone, open the Moen Smart Water Network application, tap the Smart Sprinkler Controller icon, and navigate to the Zones tab. Select a zone, the Zone Details tile, and then Soil Type tile. Select the type of soil type the Smart Wireless Soil Sensor has been installed before expanding the Advanced Details area to display the default Cycle Run and Soak Delay duration times. You can adjust the defaults using the slider or by manually entering a numeric value in the duration box.

Was this helpful?0Tips: How do I register my products for warranty?

Registration of your Smart Sprinkler Controller occurs during the initial device add within the Moen Smart Water Network application.

If you wish to register your product before adding the Smart Sprinkler Controller to the Moen Smart Water Network application, please register your product .

Was this helpful?1Tips: Managing Alerts

To manage any email or text alerts provided by your Smart Sprinkler Controller, follow the instructions below:

Open the Moen Smart Water Network application and tap the Smart Sprinkler Controller icon
From the Overview page, navigate to the Settings tab, and tap Notifications tile within the Settings area.

The Notifications page displays with for Critical Alerts, Warning Alerts, and Information Alerts that can be eited for the user’s purposes.

Was this helpful?1Tips: Watering History

To view the Recent Watering History for the Smart Sprinkler Controller, navigate to the Usage tab within the Moen application and scroll down below the Usage graph.

To view the history of the amount of water saved during usage, navigate to the Usage tab within the Moen application and enable the Gallons Saved / Liters Saved button.

Note: The accuracy of gallons / liters saved usage data is based on whether or not a Flo Smart Water Monitor and Shutoff device is also installed on your irrigation line. If a Flo Smart Water Monitor and Shutoff is not installed, then the gallons / liters saved usage data is based on estimated average flow rates derived from the output devices in your zone settings. For the most accurate gallon / liters saved usage data, we recommend installing a Flo Smart Water Monitor and Shutoff on your irrigation line.

Was this helpful?0Troubleshooting: What do I do if I have leftover wires from my original controller set up?

For any remaining unconnected wires after completing the setup of the Smart Sprinkler Controller, we recommend cutting the bare wire(s) down to the insulation before wrapping it with electrical tap. For any copper wiring, we recommend threading a wire nut to secure the end of the wire.

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Soil SensorInstallation: How do I pair my Smart Wireless Soil Sensor?

If your Smart Wireless Soil Sensor(s) is not paring with the Smart Sprinkler Controller, it may be necessary to reset it back to the factory default settings. In order to do this, please follow the steps below:

Remove the front cover from the Smart Sprinkler Controller and flip it over to show the magnets
Take the Smart Wireless Soil Sensor and with the Moen icon facing away from you, place the left corner on top of the magnet for at least 30 seconds.
Remove it from the magnet and then open the Moen Smart Water Network application and tap the Smart Sprinkler Controller icon to access the Overview page
Navigate to the Sensors tab and tap the Add Wireless Soil Sensor tile
Within the Customize Sensor you can edit the name within the Device Nickname area if you choose to
Tap the Continue button and wait for the tune to sound from the Smart Sprinkler Controller
Take the sensor with the Moen icon facing away from you, place the corner on tap of the magnet
A second tune will sound and a Success message displays within the application.
Tap the Finish Setup button to return to the Sensors page with the Smart Wireless Soil Sensor displaying.

Was this helpful?0Installation: My soil sensor is not pairing, what do I do?

Remove the front cover from the Smart Sprinkler Controller and flip it over to show the magnets
Take the Smart Wireless Soil Sensor and with the Moen icon facing away from you, place the left corner on top of the magnet for at least 30 seconds.
Remove it from the magnet and then open the Moen Smart Water Network application and tap the Smart Sprinkler Controller icon to access the Overview page
Navigate to the Sensors tab and tap the Add Wireless Soil Sensor tile
Within the Customize Sensor you can edit the name within the Device Nickname area if you choose to
Tap the Continue button and wait for the tune to sound from the Smart Sprinkler Controller
Take the sensor with the Moen icon facing away from you, place the corner on tap of the magnet
A second tune will sound and a Success message displays within the application.
Tap the Finish Setup button to return to the Sensors page with the Smart Wireless Soil Sensor displaying.

Was this helpful?1Before I Buy: Are my Moen Smart Wireless Soil Sensors compatible with other smart sprinkler controllers?

No. Smart Wireless Soil Sensors are only compatible with the Moen Smart Sprinkler Controller.

Was this helpful?1Before I Buy: How far away can I place my Smart Wireless Soil Sensor from my Smart Sprinkler Controller?

We recommend placing the Smart Wireless Soil Sensor(s) no further than 245 feet (74.67 meters) away from your Smart Sprinkler Controller for optimal performance. Obstructions like walls, cement, trees, and other barriers may weaken the Wi-Fi signal strength and could result in loss to your Wi-Fi network. To help increase and maintain the Wi-Fi signal between the Smart Wireless Soil Sensor(s) and Smart Sprinkler Controller, we recommend moving the Smart Sprinkler Controller to an outside location on the home or garage with a Smart Sprinkler Controller Outdoor Enclosure. Having the Smart Sprinkler Controller in an underground location such as a basement will not guarantee a maintained and/or strong Wi-Fi signal strength.

Was this helpful?0Before I Buy: How long do the batteries last on the Smart Wireless Soil Sensors?

The Smart Wireless Soil Sensors utilizes a non-replaceable lithium battery that lasts for 6 years.

Was this helpful?1Installation: How do I enable soil sensor-based skips in a schedule?

To ensure Soil Sensor Based Skips are enabled for a zone, a Smart Wireless Soil Sensor must first be paired with a zone. If your Smart Wireless Soil Sensor(s) is not paired to a zone(s), please follow the instructions at How do I pair my Smart Wireless Soil Sensor?.For understanding how to configure the Moisture Levels for a Smart Wireless Soil Sensor for more precise watering, please view What are the defaul soil sensor thresholds based off?.Once a Smart Wireless Soil Sensor(s) has been paired to a zone(s), you can either create a new or edit an existing schedule to include the soil sensor based skips. For a new schedule, navigate to the Schedules tab and initiate the Add New Schedule, select zone(s) with paired Smart Wireless Soil Sensor(s), and within the Advanced Details area, ensure the Soil Sensor Based Skips option is enabled. Continue setup through the creation completion of the new schedule. For an existing schedule, navigate to the Schedules tab, tap the existing schedule tile, and then tap the Schedule Details tile. Within the Advanced Details area, ensure the Soil Sensor Based Skips option is enabled and then click the Save button. If you experience problems with the Soil Sensor Based Skips, your Moisture Level thresholds may need to be adjusted.

Was this helpful?0Installation: How do I update my Smart Wireless Soil Sensors’ moisture and temperature thresholds in the app?

To update your Smart Wireless Soil Sensor within the Moen application, navigate to the Zones tab, tap the Zone the Smart Wireless Soil Sensor has been successfully added to access that zone, and then tap Soil Sensor Thresholds to access the Soil Sensor Thresholds page. Within the Moisture Levels area, you can edit the value from 0 – 100%.

Was this helpful?0Installation: What are the default (1″ 90%, 3″ 80%, and 5″ 75%) soil sensor thresholds based off?

The default Smart Wireless Soil Sensor moisture level thresholds are based on data from the Food and Agriculture Organization (FAO) of the United Nations.

The moisture level thresholds at 1, 3, and 5″ (2.54 , 7.62, and 12.7 cm) can be changed when a Smart Wireless Soil Sensor has been added to a zone. To learn how add a Smart Wireless Soil Sensor to your account, visit How do I pair my Smart Wireless Soil Sensor?.

Was this helpful?0Installation: What do I do if my wireless soil sensor frequently loses signal to my controller?

For Smart Wireless Soil Sensor(s) with a weak Wi-Fi signal, we recommend placing the Smart Wireless Soil Sensor(s) no further than 245 feet (74.67 meters) away from your Smart Sprinkler Controller for optimal performance. Obstructions like walls, cement, trees, and other barriers may weaken the Wi-Fi signal strength and could result in loss to your Wi-Fi network. To help increase and maintain the Wi-Fi signal between the Smart Wireless Soil Sensor(s) and Smart Sprinkler Controller, we recommend moving the Smart Sprinkler Controller to an outside location on the home or garage with a Smart Sprinkler Controller Outdoor Enclosure. Having the Smart Sprinkler Controller in an underground location such as a basement will not guarantee a maintained and/or strong Wi-Fi signal strength.

Was this helpful?0

Sump Pump MonitorCan I install the Moen Smart Sump Pump Monitor outside of the United States or Canada?

The Moen Sump Pump Monitor is approved for use in the US and Canada. It has not been tested or approved for use in other countries at this time. Only users in the US and Canada can download and use the Moen Plus app used to connect to the monitor.

Was this helpful?0Can I install this myself?

Yes, the Monitor is DIY-friendly and very easy to install. All you need is access to your primary sump pump basin, an outlet within 8 feet (2.4m) of the sump pump area, adequate Wi-Fi signal, and a way to install the smart water level sensor so it can see the water level within the basin. In most cases, no tools are required unless you need to remove screws or bolts from the sump basin lid.

Was this helpful?1Do I need to download an app?

This product requires a smartphone and an app to operate. You will need to download the Moen Smart Water App that is available for iPhone (iOS version 14+) and Android (OS version 8+). If you already have the mobile application, please make sure you upgrade to the latest version.

Was this helpful?0Do I need Wi-Fi?

Yes, you need adequate Wi-Fi signal near your sump pump area to enable remote notifications and alerts to your Moen Smart Water App when you have issues with your sump pump system.

Was this helpful?1Does the Monitor have a Warranty?

The Moen Smart Sump Pump Monitor includes a 1-year limited warranty which covers any manufacturer defects.

Was this helpful?0Does this Monitor have a leak sensor?

The Monitor comes with a 6 ft (1.8m) leak sensing disc . This allows the monitor to detect if there is water near the sump pump area, and subsequently alert the user to its presence. This could be directly due to a sump pump failure, or due to other failures within the install area such as fixture malfunctions or foundation leaks.

Was this helpful?1Does this Monitor work with any Smart Speakers?

A Smart Speaker is not necessary for the Monitor to work as intended. However, you can connect it to Amazon Alexa to check for alerts. For example, you can check the status of your system with the following commands:

Ask Moen for the status of my {device name}
Ask Moen if my {device name} is OK
Ask Moen when I should check my sump pump battery

Was this helpful?0How do I know if the Monitor is compatible with my existing sump pump system?

The Moen Sump Pump Monitor is retrofittable to any sump pump system that is accessible and has a primary pump that plugs into an outlet. The Monitor will work with any sump pump brand or size rated up to, and including, 1 Horsepower (HP).

Was this helpful?2How does the Monitor work?

The Moen Smart Sump Pump Monitor gives homeowners peace of mind by monitoring their sump pump’s performance through connected, smart technology that provides 24/7 alerts of potential failure or flooding issues before it is too late.

Our Smart Sump Pump Monitor sits between your home’s outlet and your sump pump motor to measure your pump’s performance.
A Smart Water Level Sensor that uses infrared technology constantly monitors the water level in the sump pump basin.
A Remote Leak Sensing Disc senses any moisture on the floor around your basin.

These three components work together performing 100s of measurements per second to gauge the health of your sump pump system and alert you of any current, imminent, or future problems. They provide your home with multiple layers of protection from water.

Was this helpful?3How is the Monitor powered?

The monitor is powered using your home’s 120V power. A 9-Volt battery is also included to allow the monitor to continue to provide audible alerts for high water levels during a power failure.

Was this helpful?1How will I be notified of an alert?

The Monitor utilizes the following to alert you of issues or problems within your sump pump area:

LED and audible siren for critical alerts
Smartphone via the Moen Plus app. The app has configurable alerts with these options:
- Push notification on phone
- Email
- Text message
- Phone call
Smart Speaker. You can ask for alerts with a properly linked Alexa assistant.

Was this helpful?2If I move can I take my Monitor with me?

Yes, the Monitor can easily move with you from home to home provided there is a sump pump to monitor.

Was this helpful?1Is this a backup for my sump pump?

The Monitor monitors your sump pump system and notifies you when you have issues. It does not act as a backup pump to physically remove water from the area. However, if you already have a backup sump pump, it can let you know if your backup pump fails.

Was this helpful?0What do I need to know prior to installation?

Prior to installation you need to ensure you have access to your primary sump pump basin, an outlet within 8 feet (2.4m) of the sump pump area, adequate Wi-Fi signal, a smartphone, and a way to install the Smart Water Level Sensor so it can see the water level within the basin. In most cases, no tools are required unless you need to remove screws or bolts from the sump basin lid.

Was this helpful?0What happens if the power goes out?

If power goes out to your home, the Monitor will alert you that the primary pump has lost power by sending a notification “Device is Lost.” The Monitor’s included backup battery will allow the Monitor to provide local notifications via an LED indicator and siren so you can still be alerted to check your primary pump for failures during a power outage.

Was this helpful?1Where can I buy one?

Click here to online from one of our partner retailers.

Was this helpful?0Why do I need this Monitor if I already have a battery back up?

The Monitor enables another level of protection for your sump pump system. The Monitor will notify you remotely via your smartphone, so you can have peace of mind about what is happening within your sump pump system no matter where you are. The monitor will notify you immediately when your primary pump fails, and even before your back up kicks on so you can proactively take action to fix any issues that may arise. The monitor also notifies you when you have water outside your sump basin, and extreme temperatures or excess humidity near the sump pump area which could lead to other issues within the basement or crawl space.

Was this helpful?0Will this Monitor automatically test my backup pump?

Yes, there is an app feature that will allow the monitor to automatically test your backup pump to ensure it functions properly when needed.

Was this helpful?0

Troubleshooting

BathroomTroubleshooting: No COLD (just hot) or No HOT (just cold) water on tub shower units

Typical Cause

Debris or an obstruction in the balancing spool is causing it not to move freely within its housing. In some models, a lack of pressure feeding the hot and cold will be the cause. The valve also may need to be calibrated.

Solution

First, verify the hot water system in the home is operational.

Second, it is essential to identify the model of your faucet. Please view our Find Your Product section to determine your model.

For Posi-Temp models:

The 1222 cartridge would need to be replaced and the valve body would need to be flushed and cleaned.

For Moentrol models:

Inspect the 1423 balancing spool. This will appear on the front of the valve body, either to the right or above the cartridge. It will look similar to a large flat head screw, and it will be brass in color. A large flat-bladed screwdriver can be used to unscrew the balancing spool from the valve. There will be a spool inside this piece, and it needs to move freely inside of its shell. If the spool does not move freely, then the 1423 balancing spool will need to be replaced.

For ¾” ExactTemp models:

Note: For ½” ExactTemp valves refer to original service manual

Verify the shut off valves (check stop kit) are in the open position. This will be a screw in the center of the check stop kit. These should be unscrewed counter-clockwise.
Check to see if the hot and cold lines are reversed. If the supply lines are accessible, feel the temperature of the pipes. The cold supply must be connected to the cold (right) side of the valve, and the hot supply must be connected to the hot (left) side of the valve. If this is the case, the valve will need to be reinstalled. Note: The cartridge cannot be reversed to correct this issue.
The cartridge would need to be calibrated. Instructions on calibration can be obtained via the ExactTemp Service Manual in our Literature Center.

Note: When calibrated properly, the ExactTemp valve should provide a range of temperature of 80 to 120 degrees Fahrenheit.

For ioDigital models:

Verify the shut off valves are in the open position. These will vary depending on your ioDigital model.
Remove the valve inlet screens and inspect for any debris. The water supply will need to be shut off, and then the black nut on the inlets can be unscrewed to remove the inlet screens. Rinse off any debris that may be on these screens and reinstall.

For standard valve models:

Check to see if there are shut off valves installed with the unit. Verify these valves are opened all the way.
The cartridge (for one-handle faucets) or cartridges (for two-handle faucets) would need to be removed (or replaced) and the valve body would need to be flushed and cleaned.

Was this helpful?4Troubleshooting: No WARM water (no mixture of hot and cold) on tub shower units

Typical Cause

This is most likely due to an error in installation, an issue with the cartridge, a lack of hot and cold water supplied to the valve or a lack of calibration of temperature.

Solution

First, it is essential to identify the model of your faucet. Please view our Find Your Product section to determine your model.

For Posi-Temp models:

Make sure the handle is on properly. If it is on upside down, the handle will not rotate the cartridge to provide a mixture of hot and cold. Simply remove the handle and reinstall.
If issue persists, replace the 1222 cartridge and flush the valve body.

For Moentrol or standard valve models:

Replace the 1225 cartridge and flush the valve body.

For ExactTemp models:

Verify the shut off valves (check stop kit) are in the “open” position. This will be a screw in the center of the check stop kit. These should be unscrewed counter-clockwise.
Check to see if the hot and cold lines are reversed. If the supply lines are accessible, feel the temperature of the pipes. The cold supply must be connected to the cold (right) side of the valve, and the hot supply must be connected to the hot (left) side of the valve. If this is the case, the valve will need to be reinstalled. Note: The cartridge cannot be reversed to correct this issue.

Was this helpful?7Troubleshooting: No water from tub/shower units

Typical Cause

Hot and cold water may not be supplied to the valve, improper use or an obstruction in the spout/showerhead could cause this to happen.

Solution

First, if external shut off valves are present, verify they are opened all of the way. It is extremely important that the units have both hot and cold water supplied to the inlets of the valve body.

Second, make sure there is nothing obstructing the spout or showerhead.

Third, it is essential to identify the model of your faucet. Please view our Find Your Product section to determine your model.

For Posi-Temp models:

Rotate the handle to turn it on. The handle on this model does not pull out.
Both hot and cold water MUST be supplied to the valve to get ANY water from the unit.
If the valve has stops, both will need to be opened. If your Posi-Temp valve has these, they will be located on the inlets of the valve. The stops look like small flat head screws. The flat would need to be horizontal to be opened (if it is vertical, that will shut the water off).

For Moentrol models:

Verify the handle is being pulled out to turn the water on. If the handle is only being rotated, the water will not turn on.
Both hot and cold water MUST be supplied to the valve to get ANY water from the unit.
If the valve has stops, both will need to be opened. If your Moentrol valve has these, they will be located on the inlets of the valve. The stops look like small flat head screws. Use a flat head screwdriver to unscrew this counter-clockwise until you reach a stop, this will ensure it is opened all of the way (screwing clockwise until a stop is reached will turn the water off).

For ¾” ExactTemp models:

Note: For ½” ExactTemp valves refer to original service manual.

These units must be installed with a volume control valve in addition to the thermostatic valve. The volume control must be rotated counter-clockwise to turn the water on. The temperature (thermostatic) handle only adjusts the temperature.
This model will have stops located on the inlets of the valve. The stops look like small flat head screws. Use a flat head screwdriver to unscrew this counter-clockwise until you reach a stop, this will ensure it is opened all of the way (screwing clockwise until a stop is reached will turn the water off).

For ioDigital models:

Verify the controller will turn on. If it does not turn on, please see ioDigital valve will not turn on.
Verify the shut-off valves are in the open position. These will vary depending on your IoDigital model.

Was this helpful?3Troubleshooting: No water from tub/shower units

Typical Cause

Hot and cold water may not be supplied to the valve, improper use or an obstruction in the spout/showerhead could cause this to happen.

Solution

First, if external shut off valves are present, verify they are opened all of the way. It is extremely important that the units have both hot and cold water supplied to the inlets of the valve body.

Second, make sure there is nothing obstructing the spout or showerhead.

Third, it is essential to identify the model of your faucet. Please view our Find Your Product section to determine your model.

For Posi-Temp models:

Rotate the handle to turn it on. The handle on this model does not pull out.
Both hot and cold water MUST be supplied to the valve to get ANY water from the unit.
If the valve has stops, both will need to be opened. If your Posi-Temp valve has these, they will be located on the inlets of the valve. The stops look like small flat head screws. The flat would need to be horizontal to be opened (if it is vertical, that will shut the water off).

For Moentrol models:

Verify the handle is being pulled out to turn the water on. If the handle is only being rotated, the water will not turn on.
Both hot and cold water MUST be supplied to the valve to get ANY water from the unit.
If the valve has stops, both will need to be opened. If your Moentrol valve has these, they will be located on the inlets of the valve. The stops look like small flat head screws. Use a flat head screwdriver to unscrew this counter-clockwise until you reach a stop, this will ensure it is opened all of the way (screwing clockwise until a stop is reached will turn the water off).

For ¾” ExactTemp models:

Note: For ½” ExactTemp valves refer to original service manual.

These units must be installed with a volume control valve in addition to the thermostatic valve. The volume control must be rotated counter-clockwise to turn the water on. The temperature (thermostatic) handle only adjusts the temperature.
This model will have stops located on the inlets of the valve. The stops look like small flat head screws. Use a flat head screwdriver to unscrew this counter-clockwise until you reach a stop, this will ensure it is opened all of the way (screwing clockwise until a stop is reached will turn the water off).

For ioDigital models:

Verify the controller will turn on. If it does not turn on, please see ioDigital valve will not turn on.
Verify the shut-off valves are in the open position. These will vary depending on your IoDigital model.

Was this helpful?13Troubleshooting: Water comes out of the showerhead when the tub spout is being used

Typical Cause

This is caused by either a restriction in the system or an installation issue.

Solution

Remove the tub spout and inspect for any obstructions that may restrict the water from the spout. Turn the water on and see if the water comes out of the showerhead; if it does not, the issue is with the tub spout. If it cannot be freed of any obstructions, then replace the tub spout.
Inspect the type of pipe used for the installation. From the tub port of the valve, only ½” Copper or ½” Galvanized Iron pipe (IPS) can be used. If PEX or CPVC was used from this connection, it will need to be replaced with either ½” Copper or ½” Galvanized Iron pipe.
Measure the distance between the tub spout and the valve. The tub spout can be no less than six inches and no greater than eleven inches below the valve. If the measurement does not meet these criteria, it can cause this to occur.
There should only be one elbow from the tub port of the valve to the tub spout. If there are multiple elbows, they will need to be eliminated.
If any transitional fittings that might restrict the water flow were used, they will need to be removed.
Inspect the valve body. If it was installed upside down, it will need to be reinstalled in the correct orientation. Many valves will have the word “up” printed on the valve.
If this is a two-handle model, then inspect the flow director (diverter) in the valve. Depending on the location of the water supplies, it may need to be reversed.

Note: If there is no longer any access into the wall, then a volume control valve (Moen part number 91888) can be installed between the shower arm and the showerhead. This will allow the user to turn the showerhead on and off at their discretion, however, this will not provide a positive or complete shut off.

Was this helpful?24Troubleshooting: Water temperature is not HOT enough on tub shower units

Typical Cause

Hot water may not be supplied to the valve, a balancing spool may be stuck or the temperature may be calibrated not to allow full hot water (up to 120 degrees Fahrenheit).

Solution

First, if external shut off valves are present, verify they are opened all of the way. It is extremely important that the units have both hot and cold water supplied to the inlets of the valve body. Also, verify the hot water system in the home is on.

Second, it is essential to identify the model of your faucet. Please view our Find Your Product section to determine your model.

Note: If comparing the temperature of the water to an adjacent lavatory faucet, you may notice the temperature may not be as hot (or as cold) in the tub/shower valve.

Also, depending on your climate, the incoming water (ground water) temperature may fluctuate during the year. This can cause the overall hot temperature to decrease (or increase) throughout the year.

For Posi-Temp models:

If the water pressure decreases when going from cold to hot, the 1222 cartridge would need to be replaced.
Verify the handle rotates all the way counter-clockwise to a 9 o’clock position. If the handle stops before this position, then the temperature limit stop will need to be re-positioned. Please view the installation instructions for assistance on how to set this.
If the issue is still unresolved, replace the 1222 cartridge and flush the valve body.

For Moentrol Models:

Inspect the 1423 balancing spool. This will appear on the front of the valve body, either to the right or above the cartridge. It will look similar to a large flat head screw, and it will be brass in color about the size of a quarter. A large flat-bladed screwdriver can be used to unscrew the balancing spool from the valve. There will be a spool inside this piece, and it needs to move freely inside of its shell. If the spool does not move freely, then the 1423 balancing spool will need replaced.
Verify the top of the handle rotates all the way to a 9 o’clock position. If the handle stops before this position, then the adjustable temperature limit stop will need to be adjusted to allow the handle to rotate all the way to the hot position. Please view the installation instructions for assistance on how to set this.
If the issue is still unresolved, replace the 1225 cartridge and flush the valve body.

For ¾” ExactTemp models:

Note: For ½” ExactTemp valves refer to original service manual.

Make sure the remperature override button is being pressed in. If calibrated properly, the handle will hit a stop at 105 degrees. In order to get warmer temperatures, the temperature override button needs to be pushed in and then the handle will be able to rotate counter-clockwise to warmer temperatures.
Verify the stops are opened. The stops are located on the inlets of the valve, and they look like small flat head screws. Use a flat head screwdriver to unscrew this counter-clockwise until you reach a stop, this will ensure it is opened all of the way (screwing clockwise until a stop is reached will turn the water off).
The cartridge may need to be calibrated. Instructions on calibration can be obtained via the ExactTemp Service Manual in our Literature Center.

For ioDigital models:

Make sure the temperature knob is being rotated to the hot side. The corresponding LEDs with light red to illustrate this.
Verify that both shut off valves are in the open position. These will vary depending on your ioDigital model.
Verify the hot water supply is attached to the hot water side and the cold water supply is on the cold side. Feel the temperature of the inlet lines. If the hot is going to the cold side and the cold is going to the hot side, the lines will need to be reversed.
Remove the valve inlet screens and inspect for any debris. The water supply will need to be shut off, and then the black nut on the inlets can be unscrewed to remove the inlet screens. Rinse off any debris that may be on these screens and reinstall.
The maximum temperature adjustment setting will need to be calibrated. This can be identified as a blue dial on the valve labeled “Max Temp Adjustment” This can be rotated clockwise to increase the maximum temperature (counter-clockwise will decrease the temperature).

Note: The maximum temperature is factory preset at 115 degrees Fahrenheit.

Was this helpful?6

GeneralTroubleshooting: Fixture leaks from the end of the spout

Typical Cause

Leaks are often caused by a scratched o-ring or grommet on the cartridge. On models that use a handle mechanism, a broken part could also be the cause.

Solution

Replace the cartridge (on one-handle models) or cartridges (on two-handle models). It is essential that the model of the unit be identified to ensure you are replacing the proper cartridge. Please view our Find Your Product section to determine your model and the cartridge(s) required. After determining the model, you can view step-by-step instructions in our Animated Installation Help section.
If the faucet uses a handle mechanism, inspect the parts. If one of these items is broken, the handle mechanism will need to be replaced. Please view our Find Your Product section to determine which handle mechanism your model uses.
Note: Improper installation of the handle mechanism can also cause this to occur.

Was this helpful?30Troubleshooting: Handle is difficult to operate

Typical Cause

This is usually caused by (but not limited to) sediment or debris in the cartridge, mineral buildup or a damaged seal within the cartridge. If the handle is loose it may not be installed properly or there may be an issue with the handle mechanism.

Solution

The cartridge will need to be serviced or replaced, depending on the model. To determine your model, please see our Find Your Product section.

For one-handle faucets with a 1225 cartridge, simply remove the cartridge and lubricate it both inside and out with a silicone-based grease (Moen part number 99915). Do not use plumber’s grade faucet grease, silicon sprays or any lubricant that may contain petroleum. Petroleum-based lubricants may react with the rubber seals and could cause the handle to become even more difficult to operate.

For one-handle faucets with a 1255 or 4000 cartridge, the cartridge would need to be replaced.

For two-handle faucets, the 1224 cartridge would need to be replaced.

For Posi-Temp shower faucets, the 1222 cartridge would need to be replaced.

Was this helpful?83Troubleshooting: Handle will not stay in the on position (one-handle faucets)

Typical Cause

During manufacturing, lubrication (silicone) is used on the cartridge. The combination of lubrication and the weight of the handle can cause the faucet to self-close. For models using a handle connector, a metal washer may be missing or the connector could be broken.

Solution

First, it is essential to identify the model of your faucet. Please view our Find Your Product section to determine your model.

If your faucet has a 1225 cartridge, make sure all the screws are tight.

If your faucet has a 1255 cartridge, replace the cartridge.

If your faucet has a 4000 cartridge, tighten the cartridge nut or replace the cartridge.

If your faucet has a handle connector:

Change the handle connector.
If the cartridge was replaced, check the old cartridge stem for a gray metal washer. This washer must be transferred to the stem of the new cartridge.

Was this helpful?10Troubleshooting: Low water flow from spout — BOTH hot and cold water on sink faucets

Typical Cause

Depending on the model, this could be caused by debris in the cartridge, debris in the aerator, a stuck diverter or a malfunctioning wand.

Solution

First, it is essential to identify the model of your faucet. Please view our Find Your Product section to determine your model. Also, it is recommended that the supply lines from the shut-off valves be checked to ensure the faucet is receiving full pressure from both hot and cold supply lines.

For pullout or pulldown kitchen sink faucets:

Remove the hose from the wand and inspect the screen that is in between these items. If there is debris in the screen, rinse it off with water. Then, hold the end of the hose in the sink and turn on the water. If the pressure is good from the hose, reinstall the screen and wand. This should resolve the issue. If there is still low pressure after reinstalling the wand, then the wand would need to be replaced. If there is low water pressure from the hose, the cartridge would need to be replaced and the valve body would need to be flushed and cleaned.

For non-pullout or non-pulldown kitchen sink faucets:

Remove the aerator and rinse off any debris. If this does not resolve the issue, and if the unit also has a side spray, check the pressure from the side spray. If the side spray has good pressure, then try activating the trigger on the side spray several times to see if pressure returns to the spout. If it does not, then the diverter would need replaced. If your model uses a hardware kit (Moen part number 100886) with a diverter, then it is recommended that the hardware kit be replaced in addition to the diverter. If this does not resolve the issue (or if your faucet does not have a side sprayer), the cartridge would need to be replaced and the valve body would need to be flushed and cleaned.

For bathroom sink faucets:

Remove the aerator and rinse off any debris. If this does not resolve the issue, then the cartridge (for one-handle faucets) or cartridges (for two-handle faucets) would need to be replaced and the valve body would need to be flushed and cleaned.

Was this helpful?202Troubleshooting: Low water flow from spout — ONLY hot or cold water on sink faucets

Typical Cause

This is caused by the shut off valves not being turned on, a lack of pressure through one of the shut off valves or an obstruction in one of the supply lines feeding water to the faucet.

Solution

Make sure both shut-off valves are fully turned on.
Check both the supply lines from the shut-off valves to the faucet. These supply lines need to deliver full pressure to the faucet. If the supply lines do not deliver full pressure, then the faucet will not produce full pressure. The plumbing of the home would need to be investigated for a resolution.
If the issue is still not resolved, then the cartridge (for one-handle faucets) or cartridges (for two-handle faucets) would need to be removed (or replaced) and the valve body would need to be flushed and cleaned.

Was this helpful?31Troubleshooting: Pop-up drain assembly not closing or opening properly

Typical Cause

This is caused by either a broken pivot rod or an issue with the adjustment the pivot rod or lift rod.

Solution

Inspect the pivot rod. This will be a silver rod that should be installed into the rear of the drain. Depending on the model, there will be a metal or gray plastic pivot rod nut securing the rod in place. This nut can be unscrewed to view the pivot rod. If this rod is broken, it will need to be replaced.

If the pivot rod is not broken, then it will need to be adjusted in conjunction with the lift rod. With the lift rod (the rod that you pull up on the close the drain) in position, verify it is inserted into the lift rod strap (this is a metallic piece with a series of holes) and secure it with the lift rod strap screw.
Connect the pivot rod to the lift rod strap using the spring clip that should be on the pivot rod.
Place the drain plug in the full open position, then loosen the lift rod strap screw and adjust the lift rod height so that the knob on top of the lift rod clears the faucet. Then tighten the lift rod strap screw.

Note: The installation instructions for your faucet will illustrate on how to do this. If you no longer have the installation instructions, please view our Find Your Product section to determine your model. This will allow you to view or download the installation instructions.

Was this helpful?4Troubleshooting: Spout is difficult to rotate

Typical Cause

This is caused by debris and/or an impaired o-ring inside of the spout.

Solution

For non-pullout or non-pulldown faucets:

Remove the spout and lubricate the spout o-rings with silicone-based grease (Moen part number 99915). Do not use plumber’s grade faucet grease, silicon sprays or any lubricant that may contain petroleum. Petroleum-based lubricants may react with the rubber seals and cause the spout to become even more difficult to operate. It is also recommended that you clean the inside of the spout and the outside of the valve body when replacing the o-rings.
Replace the o-rings inside of the spout. The number of o-rings inside of your spout will vary depending on the model. It is essential to identify the model of the faucet in order to obtain the proper Moen service kit with the correct spout o-rings for your model; and different models utilize different sizes of o-rings. Please view our Find Your Product section to determine your model and the correct Moen service kit that will have the proper o-rings. Remember to clean the inside of the spout and the outside of the valve body when replacing the o-rings, as well as lubricating the o-rings with silicone-based grease (Moen part number 99915).
Inspect the retainer nut on top of the spout (if applicable). Make sure it is not overly tightened.

Note:If the mounting nut underneath the sink is overly tightened to the mounting bracket, this could cause the spout to be difficult to rotate.

For pullout or pulldown faucets:

Remove the spout receptor and clean any debris that is impeding the movement.
If there is corrosion on the valve body of the interior of the spout receptor, the faucet will need to be replaced.

Note:If the mounting nut underneath the sink is overly tightened to the mounting bracket, this could cause the spout receptor to be difficult to rotate.

Was this helpful?14

KitchenTroubleshooting: Kitchen faucet leaks at the bottom of the spout

Typical Cause

On non-pullout or non-pulldown models, a scratched or torn o-ring or rubber seal not sealing properly inside of the spout can cause a leak. If this is a pullout or pulldown model, the vacuum breaker within the spout receptor may not be sealing properly.

Solution

For non-pullout or non-pulldown faucets:

This issue should be resolved by replacing the o-ring(s) inside of the spout. The number of o-rings inside of your spout will vary depending on the model. It is essential to identify the model of the faucet in order to obtain the proper Moen service kit with the correct spout o-rings for your model; different models utilize different sizes of o-rings. Please view our Find Your Product section to determine your model. We recommend lubricating the spout o-rings with silicone-based grease (Moen part number 99915, included with o-ring kits). Do not use plumber’s grade faucet grease, silicon sprays or any lubricant that may contain petroleum. Petroleum-based lubricants may react with the rubber seals and could cause the spout to become difficult to operate. When replacing the o-rings, it is recommended that you clean the inside of the spout and the outside of the valve body.

For pullout or pulldown faucets:

Check the connection between the hose and the wand. There should be a screen washer or o-ring (depending on the model) that provides a seal between the two. If this is missing, or if it is compromised, then the screen washer or o-ring will need to be replaced. Please view our Find Your Product section to determine your faucet and the correct part or kit for that model.
If your model has a vacuum breaker, it may be leaking. This issue would be resolved by replacing the vacuum breaker or installing a vacuum breaker conversion kit inside of the spout receptor. This part will vary depending on the age and model of your faucet. Please view our Find Your Product section to determine your faucet and the correct part or kit for that model.

Was this helpful?31Troubleshooting: Kitchen faucet leaks between the spout and the handle

Typical Cause

This type of leak is often caused by scratched or torn o-ring on the cartridge or spout.

Solution

First, it is essential to identify the model of your faucet. Please view our Find Your Product section to determine your model.

For non-pullout or non-pulldown faucets:

This issue should be resolved by replacing the o-ring(s) inside of the spout, as well as the cartridge. The number of o-rings inside of your spout will vary depending on the model. It is essential to identify the model of the faucet in order to obtain the proper Moen service kit with the correct spout o-rings for your model; and different models utilize different sizes of o-rings. When replacing the o-rings, clean the inside of the spout and the outside of the valve body. We also recommend lubricating the spout o-rings with silicone-based grease (Moen part number 99915, included with o-ring kits). Do not use plumber’s grade faucet grease, silicon sprays or any lubricant that may contain petroleum. Petroleum based lubricants may react with the rubber seals and could cause the spout to become difficult to operate. Also, the correct cartridge will need to be identified and replaced.

For pullout or pulldown faucets:

Replacing the appropriate cartridge for your model of faucet should resolve the issue.

Was this helpful?29Troubleshooting: Low flow from side spray / water still comes from spout with side spray activated.

Typical Cause

This is caused by a malfunctioning diverter or debris within the valve/spout.

Solution

Replace the diverter. Please view our Find Your Product section to determine your model and the required diverter. Also, make sure the valve body is cleaned. In some models, the diverter is installed in the valve body; on other models it is installed around the valve body under the spout. If it is one of these models, make sure the spout is cleaned as well.

If the side spray does not shut off completely, it would also need to be replaced.

Was this helpful?11Troubleshooting: Pulldown wand “falls” out of spout

Typical Cause

The hose weight is out of position, the docking collar is broken or the hose has yet to be calibrated.

Solution

Check the location of the hose weight. Some models will have white indicator mark on the hose. It is recommended the weight be installed between the start of the loop curvature and this mark. If your model does not have a white mark, then install the weight anywhere between 4″ to 8″ up from the start of the loop curvature. For optimal performance, maintain an 8″x 8″ clear area for the hose and weight to travel, free of any moveable items (bottles, cleaning supplies, etc.).
Note: The weight might need to be repositioned higher on the hose if non-moveable pipes or other fixtures are interfering with the hose or weight.
Inspect the docking collar. This will typically be a black plastic piece at the end of the spout where the wand should reside. If this is broken, it will need to be replaced. Please view our Find Your Product section to determine your model and the required docking collar.
If this is a new installation, the hose will need to be calibrated. This will occur after the hose has been filled with water and used for 24 hours.

Was this helpful?4Troubleshooting: Pullout or pulldown wand will not divert between “stream” and “spray” modes

Typical Cause

The diverter within the wand is malfunctioning.

Solution

Replace the wand. Please view our Find Your Product section to determine your model and the required wand.

Was this helpful?Troubleshooting: Side spray leaks when faucet is turned on.

Typical Cause

The side sprayer is not able to shut off completely.

Solution

The side sprayer would need to be replaced. It is imperative to identify your model because the side sprays are unique to certain models. To determine your model, please see our Find Your Product section. It is also recommended that you look underneath the sink to view the connection of the side spray hose to the discharge tube of the faucet. It is possible to have either a threaded connection (identified by a metal nut at the end of the hose) or our Hydrolock connection (a black piece with a white clip at the end of the hose) on the side sprayer hose. Make sure the correct connection type is obtained for your faucet.

	Phillips Screwdriver
	Hex Wrench or Allen Wrench
	Adjustable Pliers
	Needlenose Pliers
	Safety Glasses